topic Re: Unable to change my location platform e-mail address. in ArcGIS Location Platform Developers Ques.

Unable to change my location platform e-mail address.

hitsujir_dev — Thu, 24 Oct 2024 06:11:37 GMT

I have a ArcGIS Developers account essential plan and it has been already converted to ArcGIS location platform account.

I tried to change my e-mail address in ArcGIS location platform like the previous ArcGIS Developers' way, but the web page transitions to ArcGIS Online organization site.

Then, I tried to change my e-mail address in ArcGIS Online.
Click Organization > members > edit email address and I filled in my new e-mail address.
The message "Email updated successfully" was displayed, but it was not changed.
After clearing the cache of the browser, this result didn't change.

Does anyone faces the same issue?

I know that it is the easy workaround to make a new ArcGIS location platform account, but I would like to use use the current my account...

Thank you in any advices,

Rina

Re: Unable to change my location platform e-mail address.

c_yatteau — Wed, 13 Nov 2024 15:40:17 GMT

To resolve the email update issue, please try the following steps:

Verify Member Email Address: In the Settings tab on the ArcGIS Portal page, scroll down to confirm that your member email address is verified under the Email verification section.
Log Out and Back In: After clearing your browser’s cache and cookies, sign out and then sign back in to refresh your session.
Confirm Account Notifications: Check your email and notifications for any ArcGIS confirmation request regarding the email change.

If the issue persists, please let us know for further assistance.

Re: Unable to change my location platform e-mail address.

EricAnderson_DHS — Wed, 23 Jul 2025 19:48:37 GMT

Hi @c_yatteau we're seeing this issue at Portal 11.5. The exact error when trying to update a user's email is "Location platform account with this email address already exists. Please use a different email address."

I don't know of any ties to the "Location platform" within these built-in accounts. Getting this error even as the default Admin role. Any thoughts?

Re: Unable to change my location platform e-mail address.

Woosh_AP — Thu, 02 Oct 2025 11:47:38 GMT

I am experiencing the same issue, trying to change a user's email address from one that no longer exists in our organisation to another which is already linked to an account. Up until now I have never seen this error message.

Re: Unable to change my location platform e-mail address.

EricAnderson_DHS — Thu, 02 Oct 2025 12:50:03 GMT

This was confirmed by Esri to be a bug at 11.5. The “workaround” is to create a new user account with desired email and transfer everything over.

Re: Unable to change my location platform e-mail address.

MacsUser — Fri, 24 Apr 2026 09:59:54 GMT

@EricAnderson_DHS Could you please share this BUG number? Our organization is facing the same issue in a different version of enterprise [ArcGIS Enterprise 11.4].