topic quick question: probably a simple answer: in ArcGIS Online Questions https://community.esri.com/t5/arcgis-online-questions/quick-question-probably-a-simple-answer/m-p/19527#M987 <HTML><HEAD></HEAD><BODY><P>Running ArcGIS 10.3.1</P><P>have uploaded shapefiles to in-house server</P><P></P><P>I have configured my pop-up window to display information</P><P>When you initially click on a parcel, the information shows up as expected</P><P>What happens is that after a short period of inactivity (roughly 30 seconds), the pop-up window no longer works; it returns a no information found. if the page is reset it will work again until that period of inactivity.</P><P></P><P>Any thoughts and help would be greatly appreciated!</P><P></P><P>-Joe</P></BODY></HTML> Wed, 15 Jul 2015 12:03:44 GMT JoeLivoti_II 2015-07-15T12:03:44Z quick question: probably a simple answer: https://community.esri.com/t5/arcgis-online-questions/quick-question-probably-a-simple-answer/m-p/19527#M987 <HTML><HEAD></HEAD><BODY><P>Running ArcGIS 10.3.1</P><P>have uploaded shapefiles to in-house server</P><P></P><P>I have configured my pop-up window to display information</P><P>When you initially click on a parcel, the information shows up as expected</P><P>What happens is that after a short period of inactivity (roughly 30 seconds), the pop-up window no longer works; it returns a no information found. if the page is reset it will work again until that period of inactivity.</P><P></P><P>Any thoughts and help would be greatly appreciated!</P><P></P><P>-Joe</P></BODY></HTML> Wed, 15 Jul 2015 12:03:44 GMT https://community.esri.com/t5/arcgis-online-questions/quick-question-probably-a-simple-answer/m-p/19527#M987 JoeLivoti_II 2015-07-15T12:03:44Z Re: quick question: probably a simple answer: https://community.esri.com/t5/arcgis-online-questions/quick-question-probably-a-simple-answer/m-p/19528#M988 <HTML><HEAD></HEAD><BODY><P>Hey Joe,</P><P></P><P>Is your map service secured? If so, what type of security is configured on your server? Could you install a web debugger such as Fiddler to see what kind of network activity is happening when the popup fails to return information? Fiddler can be found here:</P><P><A href="http://www.telerik.com/download/fiddler" title="http://www.telerik.com/download/fiddler">Download Fiddler Web Debugging Tool for Free by Telerik</A> </P><P></P><P>Thanks,</P><P>Scott</P></BODY></HTML> Mon, 27 Jul 2015 17:49:04 GMT https://community.esri.com/t5/arcgis-online-questions/quick-question-probably-a-simple-answer/m-p/19528#M988 ScottPrindle 2015-07-27T17:49:04Z