404 Errors when accessing tiles hosted on AGOL.

JakubMalec — Mon, 31 Aug 2015 06:29:26 GMT

Hi,

We are hosting tiled layers on ArcGIS Online to be used in our web applications. Recently we have noticed that some of the requests occasionally return 404 errors.

There are 6 addresses (that I know of) for the tile servers that can be used to access the tiles: tiles[{1-5}].arcgis.com/... .

Last week we have noticed this on tiles.arcgis.com, today it's tiles5.arcgis.com. Roughly every fifth request returns 404 error.

In the attachemt, there's a screenshot showing how the 404 response looks like.

The problem is similar to:

Feature Service - Error 503: Service Unavailable

but the error code is now 404 and i think it only applies to the tile servers.

Regards,

Jakub Malec

Re: 404 Errors when accessing tiles hosted on AGOL.

KellyGerrow — Tue, 01 Sep 2015 22:25:39 GMT

Hi Jakub,

Are you still encountering this issue? Have all of the tiles been generated for this service?

If you are still encountering issues, please contact Support Services so that this issue can be fully investigated. Please see the following site for contact information: Contact Tech Support

topic Re: 404 Errors when accessing tiles hosted on AGOL. in ArcGIS Online Questions

404 Errors when accessing tiles hosted on AGOL.

Re: 404 Errors when accessing tiles hosted on AGOL.