topic Re: Stored credentials in portal not an option??? in ArcGIS Online Questions

Stored credentials in portal not an option???

MatthewKalcich — Mon, 03 Dec 2018 15:25:12 GMT

Hi All,

Maybe someone can help me out on this>

It looks like the aerial imagery was just updated Nov.29th since that update I no long have the ability to copy the URL to portal and store my AGOL credentials. We were using the world imagery tiled map service in an offline map for collector.

Is anyone else having this problem? Is there a work around for this?

Thanks,

Matt

Re: Stored credentials in portal not an option???

JakeSkinner — Mon, 03 Dec 2018 16:16:32 GMT

Hi Matthew,

What version of Portal for ArcGIS are you using? I just tested with 10.6.1 and it appears to be working:

Re: Stored credentials in portal not an option???

MatthewKalcich — Mon, 03 Dec 2018 16:25:59 GMT

We are on 10.6

Re: Stored credentials in portal not an option???

MatthewKalcich — Mon, 03 Dec 2018 16:27:37 GMT

Re: Stored credentials in portal not an option???

JakeSkinner — Mon, 03 Dec 2018 16:34:00 GMT

Which browser are you using (i.e. IE 11, Chrome)?

Re: Stored credentials in portal not an option???

MatthewKalcich — Mon, 03 Dec 2018 16:38:55 GMT

Edge and Chrome .... Neither work

Re: Stored credentials in portal not an option???

Anonymous User — Tue, 04 Dec 2018 00:36:44 GMT

I was not able to reproduce this in 10.6 in Chrome or IE.

Does your Portal have restricted proxy capabilities? If so you may need to add the tiled basemaps domain:

Restricting the portal's proxy capability—Portal for ArcGIS (10.6) | ArcGIS Enterprise

Re: Stored credentials in portal not an option???

MatthewKalcich — Tue, 04 Dec 2018 13:37:29 GMT

Hey Katie,

Thanks for the suggestion but we do not have any allowed proxy hosts defined. It is unrestricted and not blocking anything

Any other suggestions?

Thanks,

Matt

Re: Stored credentials in portal not an option???

KellyGerrow — Tue, 04 Dec 2018 18:54:14 GMT

I would also recommend checking your certificates installed with ArcGIS Enterprise. You can check for correct installations of certs with this link: SSL Checker - SSL Certificate Verify

-Kelly

Re: Stored credentials in portal not an option???

MatthewKalcich — Tue, 04 Dec 2018 20:03:53 GMT

Cert looks OK.... any other suggestions?

Re: Stored credentials in portal not an option???

MatthewKalcich — Tue, 04 Dec 2018 20:04:26 GMT

Re: Stored credentials in portal not an option???

Anonymous User — Wed, 05 Dec 2018 17:54:27 GMT

It might be time to get Support involved. Let me know if you need any assistance getting a case created.

Re: Stored credentials in portal not an option???

MatthewKalcich — Wed, 05 Dec 2018 18:07:29 GMT

Hey Katie,

I actually opened up a ticket with them today.

Thanks,

Matt

MATTHEW KALCICH | Sr. GIS Analyst

Larson Design Group

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Re: Stored credentials in portal not an option???

Anonymous User — Wed, 12 Dec 2018 23:48:02 GMT

Matthew Kalcich Would you be able to share here what the outcome from the Support case was?

Re: Stored credentials in portal not an option???

DanielUrbach — Thu, 13 Dec 2018 00:45:06 GMT

If I recall correctly, the boxes for credentials will not show up if Portal does not trust the SSL certificate for the URL provided for the service. See Problem: The option to store credentials when adding secured services is not visible in Portal for ArcGIS

Does Portal trust the SSL certificate for tiledbasemaps.arcgis.com? You can confirm this by using the checkURL tool like so:

https://yourportal.yourdomain.com/yourwebadaptor/sharing/rest/checkUrl.jsp?url=https://tiledbasemaps.arcgis.com

If it returns "success": "false", then Portal did not properly validate the SSL certificate and most likely you will need to add it to your trusted sites or add the certificate into Portal's keystore. Any other response for that operation generally means it DOES trust the certificate and it's probably something else.

-Danny

Re: Stored credentials in portal not an option???

MatthewKalcich — Thu, 13 Dec 2018 14:52:11 GMT

Hi Katie,

My apologies for not circling around on this.

The problem was that we did not have the server that portal was installed on talking to the internet.

I am not sure of the reason why it was working previously and stopped working. Opening up that server to the internet fixed our problem.

Thanks for everyone's willingness to help and your valuable input.

Thanks again, and happy holidays!!!

Matt