topic Re: Since the TLS update... maps not loading in ArcGIS Online Questions

Since the TLS update... maps not loading

MelissaDollman — Thu, 18 Apr 2019 16:00:29 GMT

Hello,

I'm encountering a weird error on my site (ArcGIS Online) after the update on the 16th. My project utilizes a number of maps, embedded in a number of tabs, and I'm finding that they will load just fine, but after moving to another tab and back again I get the frowny face error message for the same maps that previously loaded.

I swapped out any vector maps for more basic basemaps, but same same.

This:

It only happens in three places/tabs. The rest seems to be fine.
Did not happen prior to 9pm PST on the 16th. tls1.2‌ error‌
Does not happen on Firefox or Safari, only Chrome.

As this is my dissertation, I'm not posting the link publicly, but am happy to share and troubleshoot, if need be, off-site.

Thank you much,

Melissa

Re: Since the TLS update... maps not loading

MelissaDollman — Thu, 18 Apr 2019 16:24:03 GMT

I take it back -- it's happening on Firefox now too.

Re: Since the TLS update... maps not loading

Robert_LeClair — Thu, 18 Apr 2019 16:48:12 GMT

Melissa - this Esri Support page may explain/assist with what's happening since the April 16th update.

Re: Since the TLS update... maps not loading

Robert_LeClair — Thu, 18 Apr 2019 17:05:20 GMT

There's also this as well - https://community.esri.com/community/arcgis-platform-and-transport-layer-security-tls-12-forum

Re: Since the TLS update... maps not loading

MelissaDollman — Wed, 24 Apr 2019 17:25:17 GMT

Gosh sorry -- I usually get a notification when someone has responded I looked into the TLS update info, but will again.

Thanks!