topic Publicly shared dashboard asking for sign-in in ArcGIS Online Questions

Publicly shared dashboard asking for sign-in

AllenScully — Thu, 06 Dec 2018 17:46:18 GMT

Likely related to new AGOL just released, but we have a dashboard that is publicly shared (as well as all items in it). Now when going to it, we get asked to sign in, and that never resolves - sign pop-up appears several times, then goes away and no data is displayed.

Re: Publicly shared dashboard asking for sign-in

JakeSkinner — Thu, 06 Dec 2018 17:57:38 GMT

Hi Allen,

I would start with the Web Map. Are you able to access this successfully without being prompted to sign-in? Can you share the web map's URL?

Re: Publicly shared dashboard asking for sign-in

AllenScully — Thu, 06 Dec 2018 19:49:28 GMT

Thanks Jake -

Web Map doesn't ask for a sign in, all data looks to load ok (pay no attention to the Access-Control-Allow-Origin error - that's for the basemap, which is the one thing that will render in dashboard)

Web Map: https://cotgis.maps.arcgis.com/home/webmap/viewer.html?webmap=25f5dca6f9a8407a9d5f4266868ed266

Dashboard: Operations Dashboard for ArcGIS

Allen

Re: Publicly shared dashboard asking for sign-in

JakeSkinner — Thu, 06 Dec 2018 21:06:57 GMT

The web map prompted me to sign-in. Do you have any layers from Living Atlas added?

Re: Publicly shared dashboard asking for sign-in

Scott_Harris — Thu, 06 Dec 2018 21:16:20 GMT

FYI This layer is not shared:

https://utility.arcgis.com/usrsvcs/servers/e6f021cb0526409a8224baf75aa0aa4c/rest/services/PDSD/WardsDash/MapServer/0

I used Fiddler, a web debugging utility, to find out. For that layer, I can see the following response:

{"error":{"code":403,"messageCode":"GWM_0003","message":"You do not have permissions to access this resource or perform this operation.","details":[]}}

Re: Publicly shared dashboard asking for sign-in

MichaelVolz — Thu, 06 Dec 2018 21:33:23 GMT

Was this opdash working as expected yesterday? If so, it seems like this error should have occurred yesterday if a layer was not shared correctly.

Re: Publicly shared dashboard asking for sign-in

AllenScully — Thu, 06 Dec 2018 22:16:27 GMT

This is strange - That layer shows as shared publicly in AGOL. It does have security on the map service, but the credentials are stored with the layer when we added it AGOL. I cannot pinpoint yesterday day as the day this stopped working, but I can confirm that as recently as 3 days ago it was working, and no configuration changes have been made on our end since then.

Forgot to add - no Living Atlas content in this map.

Re: Publicly shared dashboard asking for sign-in

Anonymous User — Thu, 06 Dec 2018 23:29:30 GMT

Please call Support and open a case if you haven't already.

Re: Publicly shared dashboard asking for sign-in

KellyGerrow — Fri, 07 Dec 2018 00:21:12 GMT

You can also check the history of actions on the item using the history log outlined in this blog

https://community.esri.com/community/gis/web-gis/arcgisonline/blog/2018/09/24/find-events-related-to-a-specific-item?sr=search&searchId=8eb8f209-baec-4b24-b189-84b19cca28c5&searchIndex=2‌.

Either way, support is a good place to start looking into this.

-Kelly

Re: Publicly shared dashboard asking for sign-in

AdriánGhilardi — Tue, 31 Mar 2020 02:48:48 GMT

Hi There, I'm Having the same problema. The map is shareable but not the dashboard. It has No Subscriber Content.

Not a clue why it can't be shared.

I'll contact support

Re: Publicly shared dashboard asking for sign-in

RobinDiSalvo1 — Tue, 14 Dec 2021 19:10:48 GMT

I just saw your post on the shareable issue. I get No Subscriber Content message too. I shared my feature layer, then made it hosted and share that, but still get the same message. Did you figure out how to share your dashboard?

Re: Publicly shared dashboard asking for sign-in

TeamLeader — Mon, 20 Dec 2021 01:31:33 GMT

I am also now having this issue. Has previously been working and all layers included are public.

Only difference is that I'm working in Portal.

Re: Publicly shared dashboard asking for sign-in

RobinDiSalvo1 — Tue, 11 Jan 2022 16:01:57 GMT

Does anyone have any suggestions/ideas how to share a public dashboard without having to sign in? If I can bypass this, it would solve a lot of issues. Would love to be able to update these dashboards and share them publicly.