topic Re: Survey123: Error when make survey public in ArcGIS Online Questions

Survey123: Error when make survey public

LucasBmm704 — Tue, 28 Jul 2026 16:41:28 GMT

Hi everyone,

I’m running into an issue when trying to make a Survey123 survey public.

Whenever I go to Survey → Collaborate, check “Everyone (Public)”, and click Save, I get the following error:

“Unable to share item.”

My goal is to allow people without an ArcGIS account to access and submit the survey.

I’m the organization administrator and owner, and I’ve already configured the organization to allow public access, but the error still occurs.

Has anyone experienced this before or knows what might be causing it? Any suggestions would be appreciated.

Thanks!

Re: Survey123: Error when make survey public

JamesTedrick — Tue, 28 Jul 2026 17:25:07 GMT

Hi @LucasBmm704 ,

When attempting to share, are there additional items aside from the form and the _form feature service that need to be shared (such as a web map)? Are all the items inside your organization?

Re: Survey123: Error when make survey public

LucasBmm704 — Tue, 28 Jul 2026 17:49:49 GMT

Hi,

Yes, these are standard forms created within my organization.

I tested creating the form through both the Survey123 web interface and the ArcGIS API for Python, but I encountered the same error in both cases.

Re: Survey123: Error when make survey public

LucasBmm704 — Tue, 28 Jul 2026 18:04:23 GMT

This is the response I verified from "shareItems" API request from network tab:

{ "results": [ { "itemId": "5f3c49cc3f354f29a891f45aa43154d7", "success": false, "notSharedWith": [], "error": { "code": 500, "message": "Unable to share item: 5f3c49cc3f354f29a891f45aa43154d7" } } ] }

Maybe also relevant to note that my account is a trial-version

Re: Survey123: Error when make survey public

KVNSCK — Thu, 30 Jul 2026 20:30:48 GMT

Hi @LucasBmm704 ,

If your account is a trial, then this is likely expected behavior.

Content can not be shared publicly in ArcGIS Online trial accounts. It looks like this was implemented around 2024.

If you end up converting your trial account to a paid subscription you should be able to share this publicly! 🙂