topic Re: Road Labels Suddenly Broken in MapViewer in ArcGIS Online Questions

Road Labels Suddenly Broken in MapViewer

twilliamson_topv — Mon, 29 Jun 2026 21:01:42 GMT

Recently, I was going through one of my Experiences and saw that my road labels were really funny looking.

Some of them were missing letters randomly and north/south roads that were longitudinal had two labels each, with the labels facing different directions. If the label is set to "Center Along" for Placement, it results in a jumbled mess. See screenshots. Notice in the second screenshot, when I set placement to Appear Above, that there are two labels for each north/south road segment. It is only assigning two labels for absolutely vertical roads, or close to it. (90 degrees to the equator)

I now see that this is suddenly affecting all of our products with labels that were configured in MapViewer. (really just roads).labelsglitch-mapviewer.pnglabelsglitch-mapviewer2.png

There have been no recent updates that we have pushed to the hosted feature layer for Roads, so we believe that something has changed in AGOL to cause this.

Please help or escalate.

Re: Road Labels Suddenly Broken in MapViewer

RenderImages — Mon, 29 Jun 2026 22:30:56 GMT

I noticed line labels displaying poorly after the June 2026 AGOL update that happened last week. Lines are labeled with skipped letters/missing random letters (see SS.png attached). This is happening across the board for all labeled line layers; it happened with a line feature class that I had published from Pro, but also happened with a hosted feature layer that I created in AGOL with labels configured solely in AGOL. Hopefully Esri corrects this line labeling display issue.

Re: Road Labels Suddenly Broken in MapViewer

StephanieW — Mon, 29 Jun 2026 23:12:15 GMT

Hi @twilliamson_topv and @RenderImages What you are describing sounds similar to two issues we are current tracking, they are under review by the product teams.

BUG-000185883: Some line feature labels are duplicated and overlap when using Concatenate in an Arcade labelling expression

and

BUG-000185886: When zooming in and out along line vertices, labels for line feature classes are missing some letters - ArcGIS Online Map Viewer

Re: Road Labels Suddenly Broken in MapViewer

twilliamson_topv — Mon, 29 Jun 2026 23:17:45 GMT

Happy to hear at least that this is unexpected behavior and not something broken on our end. I will turn labels off on these products until a fix is released. Thank you.

Re: Road Labels Suddenly Broken in MapViewer

Jordan_Snelick — Tue, 30 Jun 2026 13:35:36 GMT

This is happening to my organization as well for all line features with labels. Line feature labels are duplicated and overlap even when not using concatenate or any arcade expression. Both Bugs are currently occurring.

Discussed and alerted an Esri Rep from Esri support services yesterday. Keeping an eye till fixed.

Re: Road Labels Suddenly Broken in MapViewer

RussRoberts — Tue, 30 Jun 2026 13:46:56 GMT

We are hoping to have a fix for this to roll out tonight. If you have a map you can share I can check it out against the fix. You can invite russell_jsapi into a group thanks!

Re: Road Labels Suddenly Broken in MapViewer

twilliamson_topv — Tue, 30 Jun 2026 15:29:30 GMT

Hi Russ, you are welcome to use our public Streets map to test it.

https://experience.arcgis.com/experience/d9181a785cbe465f8c9d649e1bc2b902

The problem is most noticeable in the neighborhood at 34.58994, -112.34602

Regards,

Re: Road Labels Suddenly Broken in MapViewer

RussRoberts — Tue, 30 Jun 2026 16:01:23 GMT

Thanks! Quick test looks like its the fix is working.

RussRoberts_0-1782835255680.png

Re: Road Labels Suddenly Broken in MapViewer

RussRoberts — Tue, 30 Jun 2026 18:22:04 GMT

We plan on rolling this out tonight with our patch.

Re: Road Labels Suddenly Broken in MapViewer

RussRoberts — Wed, 01 Jul 2026 13:28:52 GMT

The fix went out last night and the sample maps from the posts are looking good. lmk if you see any issues.

Re: Road Labels Suddenly Broken in MapViewer

rmoore_IT — Wed, 01 Jul 2026 15:05:06 GMT

I received a call this morning and we are still seeing the issue on our online maps

Re: Road Labels Suddenly Broken in MapViewer

RussRoberts — Wed, 01 Jul 2026 15:07:14 GMT

We have fixed the duplicating labels issue and we are working on the dropped characters at certain scales right now if that's the one you are referencing. If you have a map or screenshot to share that will help.

Re: Road Labels Suddenly Broken in MapViewer

rmoore_IT — Wed, 01 Jul 2026 15:12:55 GMT

OK, I will wait for the dropped characters fix. Sorry.

Changing the font size I was able to produce the map they wanted with the labels..just a little smaller 🙂

Re: Road Labels Suddenly Broken in MapViewer

RussRoberts — Thu, 02 Jul 2026 00:03:02 GMT

No worries, just an update on this - we are narrowing it down so no fix yet but getting close to the root of the cause and hopefully get a patch out ASAP