https://community.esri.com/t5/arcgis-online-questions/basemap-reliability/m-p/1700701#M68641 <P>Has anyone else been having issues with basemaps loading reliably in the past couple months?</P><P>Since sometime around the last ArcGIS Online update, in late February/early March, our users have been reporting basemaps failing to load on a regular basis. This is a systemic issue with failures seen in ArcGIS Online, multiple ArcGIS Enterprise Portals (11.3 and 11.5), ArcGIS Pro and in custom built applications.</P><P>When the basemaps fail to load, the errors indicate that the basemap JSON is unavailable. I have an active support ticket open on this&nbsp;Case #04148989, but it doesn't seem to be getting anywhere.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Error in ArcGIS Pro" style="width: 145px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/152145i6E59457B9AD1C068/image-size/medium?v=v2&amp;px=400" role="button" title="JeffreyThompson2_0-1778176160675.png" alt="Error in ArcGIS Pro" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Error in ArcGIS Pro</span></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Error in Enterprise 11.5 through an Instant App" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/152152i8ACDDC37800F6DD9/image-size/medium?v=v2&amp;px=400" role="button" title="JeffreyThompson2_2-1778176593801.png" alt="Error in Enterprise 11.5 through an Instant App" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Error in Enterprise 11.5 through an Instant App</span></span></P><P>Either this is a problem specific to our environment, which doesn't seem likely to me as it is occuring on multiple platforms and the timing also seems suspicious, or there is probably a issue with the ESRI CDN, in which case, more users should also be having issues.</P><P>So is anyone else having these issues? I'm especially interested if you are located near Arlington, Texas.</P> Thu, 07 May 2026 18:00:46 GMT JeffreyThompson2 2026-05-07T18:00:46Z https://community.esri.com/t5/arcgis-online-questions/basemap-reliability/m-p/1700701#M68641 <P>Has anyone else been having issues with basemaps loading reliably in the past couple months?</P><P>Since sometime around the last ArcGIS Online update, in late February/early March, our users have been reporting basemaps failing to load on a regular basis. This is a systemic issue with failures seen in ArcGIS Online, multiple ArcGIS Enterprise Portals (11.3 and 11.5), ArcGIS Pro and in custom built applications.</P><P>When the basemaps fail to load, the errors indicate that the basemap JSON is unavailable. I have an active support ticket open on this&nbsp;Case #04148989, but it doesn't seem to be getting anywhere.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Error in ArcGIS Pro" style="width: 145px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/152145i6E59457B9AD1C068/image-size/medium?v=v2&amp;px=400" role="button" title="JeffreyThompson2_0-1778176160675.png" alt="Error in ArcGIS Pro" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Error in ArcGIS Pro</span></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Error in Enterprise 11.5 through an Instant App" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/152152i8ACDDC37800F6DD9/image-size/medium?v=v2&amp;px=400" role="button" title="JeffreyThompson2_2-1778176593801.png" alt="Error in Enterprise 11.5 through an Instant App" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Error in Enterprise 11.5 through an Instant App</span></span></P><P>Either this is a problem specific to our environment, which doesn't seem likely to me as it is occuring on multiple platforms and the timing also seems suspicious, or there is probably a issue with the ESRI CDN, in which case, more users should also be having issues.</P><P>So is anyone else having these issues? I'm especially interested if you are located near Arlington, Texas.</P> Thu, 07 May 2026 18:00:46 GMT https://community.esri.com/t5/arcgis-online-questions/basemap-reliability/m-p/1700701#M68641 JeffreyThompson2 2026-05-07T18:00:46Z