topic Re: Pop-Ups Not Working for Certain Features in ArcGIS Online Questions

Pop-Ups Not Working for Certain Features

RobertMatthewmanCTCLUSI — Mon, 06 Apr 2026 23:36:28 GMT

I have a feature service symbolized simply, where the style uses a single attribute with three values. The thing is, for one of the symbology values, popups don't show up when clicked. It's not an issue with the layer or the map, the other two symbology classes work fine. I can't find any other reports of similar issues.

Re: Pop-Ups Not Working for Certain Features

ChrisUnderwood — Tue, 07 Apr 2026 08:18:48 GMT

Hello @RobertMatthewmanCTCLUSI , what is the value of the attribute when it fails to show the popup, and what are the other two values that do work ?

Re: Pop-Ups Not Working for Certain Features

RobertMatthewmanCTCLUSI — Tue, 07 Apr 2026 17:50:36 GMT

They are strings for property status - "Fee", "Reservation" and "Trust". They're also in a Domain (where Reservation as a label is Res a code). "Fee" is the value that doesn't show pop-ups.

Re: Pop-Ups Not Working for Certain Features

ChrisUnderwood — Wed, 08 Apr 2026 14:16:36 GMT

"Fee" is not a Reserved Word, and it works OK for me, so I think that is not the issue. Is there something else in the Attributes that is particular to "Fee" type data, eg some Arcade or similar ?

Re: Pop-Ups Not Working for Certain Features

RobertMatthewmanCTCLUSI — Fri, 10 Apr 2026 15:03:56 GMT

I found the culprit... I had created a custom symbology in ArcGIS Pro before publishing the web-layer, and somehow the hollow-fill style I had for the Fee polygons got published in the feature service as a "Structure" symbol type (I hadn't seen that before) and the feature's were only pop-up-able when clicking the outline itself! I added a very light fill and can now click on the center of the features and get normal behavior.