topic Re: Member report info does not match what is shown in ArcGIS Online dashboard in ArcGIS Online Questions

Member report info does not match what is shown in ArcGIS Online dashboard

DavidMedeiros — Mon, 09 Mar 2026 18:14:37 GMT

I'm in the midst of an old user cleanup run and finding some discrepancies between what my Member report says for items owned by old members vs what I'm actually finding in AGO when I pull that member account up for deletion. Example of one user attached, but I'm finding that many of these older accounts say they have way more items than I am finding when I look them up in my admin dashboard in AGO.

Any idea what is going on? If I delete a user in AGO that shows only 4 items but the report says they have 75 items, am I orphaning items in the org that can't then be found or removed?

Re: Member report info does not match what is shown in ArcGIS Online dashboard

GlenterpriseUK — Wed, 11 Mar 2026 23:05:37 GMT

Hi @DavidMedeiros,

I would advise you to reach out to Esri Support to further troubleshoot the issue.

Regards,

Glen

Re: Member report info does not match what is shown in ArcGIS Online dashboard

JonathanMcD — Thu, 12 Mar 2026 17:36:26 GMT

I notice you have Recycle enabled for your organisation.

Re: Member report info does not match what is shown in ArcGIS Online dashboard

DavidMedeiros — Thu, 12 Mar 2026 18:57:24 GMT

We do, but that's not where the missing data is as far as I can tell. Our recycle bin permanently deletes after 14 days and these accounts have been in active for over 10 years! So something else is going on. I suspect it's that there are "files" embedded directly in some of the web apps that these accounts own, but I can't verify that.

Re: Member report info does not match what is shown in ArcGIS Online dashboard

GlenterpriseUK — Fri, 13 Mar 2026 17:43:26 GMT

@DavidMedeiros that's why I said to reach out to Esri Support because they might be able to see what is causing that behaviour.

Regards,

Glen