topic Re: Can not zoom in online webmap in ArcGIS Online Questions

Can not zoom in online webmap

GarryPetrie — Wed, 13 Aug 2025 21:31:34 GMT

I have created a web map via sharing from ArcGIS Pro.

When viewing the online map, I can not zoom in, only out. Scale min is like 1:8000

Help, I must be brain-dead

Re: Can not zoom in online webmap

EmilyGeo — Thu, 21 Aug 2025 16:59:54 GMT

Hi @GarryPetrie,

Some more information would help with troubleshooting.

Are you using a mouse?
Are the Zoom buttons in the lower right corner of the map enabled?
What types of layers does your map contain? Some types of layers have limitations or pre-defined scale levels.

EmilyGeo_0-1755795568651.png

Re: Can not zoom in online webmap

RhettZufelt — Wed, 13 Aug 2025 23:35:58 GMT

Any chance you are using a tiled basemap that doesn't have any tiles at a scale larger than 1:8000?

Re: Can not zoom in online webmap

GarryPetrie — Sat, 06 Sep 2025 19:22:30 GMT

The buttons are there. I created the layers via hillshade tool. I set the property to be viewable at all scale and that is the case on the desktop. Not so much in the ported webmap.

Re: Can not zoom in online webmap

GarryPetrie — Sat, 06 Sep 2025 19:24:47 GMT

Not about the basemap. The TIF images created via hillshade and have infinite zoom on the desktop. Not so much on the ported webmap.

Re: Can not zoom in online webmap

RhettZufelt — Mon, 08 Sep 2025 14:59:43 GMT

which makes sense. Desktop will have infinite zoom, however, Web map will only have the zoom levels allowed with the basemap. If you can't zoom in past 1:8000 (rather than the image just disappearing when zoomed in past that) I suspect the basemap you are using doesn't have tiles at zoom larger than 1:8000 (though, that doesn't sound quite right for a basemap).

Can you share the web map (or basemap) that you are using?

Re: Can not zoom in online webmap

GarryPetrie — Mon, 08 Sep 2025 16:59:20 GMT

I can zoom well past 1:8000 and still see the lidar images rendered. I would say the drop out is around 1:200. The base map is WorldImagery.

https://troutlakecaves.maps.arcgis.com/apps/mapviewer/index.html?webmap=36801a13091e452390efd08e33db753c

Re: Can not zoom in online webmap

RhettZufelt — Mon, 08 Sep 2025 17:36:40 GMT

When just looking at (which appears to be the Hillshade layer(s) in question):

RhettZufelt_0-1757352192270.png

It shows as a tiled MapService with Min LOD (Level of Detail) = 12
and Max LOD = 17.

RhettZufelt_1-1757352334989.png

If I load that into the old WAB to easily see the zoom level, you see that the service is becoming visible at LOD=12:

RhettZufelt_2-1757352455249.png

RhettZufelt_4-1757352483836.png

RhettZufelt_6-1757352620679.png

then turns off once we zoom past the MAX LOD set in the service:

RhettZufelt_5-1757352513983.png

So, doesn't look like it is related to the basemap after all. It is just drawing as per the LOD/tile scheme settings.

Re: Can not zoom in online webmap

CalvinHarmin — Mon, 08 Sep 2025 17:55:27 GMT

Looks like a sub-layer in there (the Tile Layer itself I guess) still has a visibility range set:

CalvinHarmin_0-1757352824158.png

Even if you change the visibility in the map viewer, the service may still be honoring the Tile Layer's settings from its creation (publishing). Can you show the method/settings you used to create/publish the Tile Layer?

If I look at the REST service information for this Tile Layer, it shows a scale limit that will affect everything within it:

https://tiles.arcgis.com/tiles/iiEO9Ir7FRiWwFTn/arcgis/rest/services/Saddle_Butte_WTL1/MapServer

CalvinHarmin_1-1757353697209.png

EDIT: woops @RhettZufelt beat me to it 😆 ... and I was looking at the wrong map service, but it appears they are both published with the same settings.

Re: Can not zoom in online webmap

GarryPetrie — Tue, 09 Sep 2025 18:21:11 GMT

I don't understand the difference between setting the layer properties, General -> Show layer at all scales, and how to manipulate the LOD numbers. E.g.

GarryPetrie_0-1757442063162.png

Re: Can not zoom in online webmap

GarryPetrie — Tue, 09 Sep 2025 18:23:48 GMT

I knew it had nothing to do with the basemap. What I don't see is how to manipulate the LOD levels.

Re: Can not zoom in online webmap

GarryPetrie — Tue, 09 Sep 2025 18:35:25 GMT

I am sorry, I can't even figure out how you got this view?

GarryPetrie_1-1757442916910.png

Re: Can not zoom in online webmap

GarryPetrie — Tue, 09 Sep 2025 18:40:18 GMT

Changing this has no effect

GarryPetrie_2-1757443208163.png

Re: Can not zoom in online webmap

CalvinHarmin — Tue, 09 Sep 2025 19:06:31 GMT

~~Were you the user who originally 'published' or 'uploaded' this to ArcGIS Online? Do you recall the process that was used to do it?~~

Edit: sorry I forgot you said that in the original post info.

I have a feeling there must be a step in the creation or publishing that would have 'baked in' this LOD setting.

I think there are a few different ways of creating a Tile Layer in ArcGIS Online, but if you remember your exact process then maybe there's a step along the way that can be modified to prevent this from happening.

I'll see if I can test publishing a Tile Layer on my end from Pro and see if I can find anything that might help.

Re: Can not zoom in online webmap

CalvinHarmin — Tue, 09 Sep 2025 19:27:03 GMT

Ok just for a real quick test, it looks like when publishing a web layer and choosing 'Tile' you are presented with some Configuration options. If I pick auto-suggest, it seems to present a maximum LOD of 18 in my case. However, ArcGIS tiling scheme should let you go to level 23 (1:71).

CalvinHarmin_0-1757445128159.png

If you need an even higher LOD, or a different projection, you'll have to create your own Tiling Scheme which is not incredibly hard but it's a separate process. I had to do that, for example, for a custom basemap for some of my users to be able to zoom into features that are relatively close together, in order to be able to distinguish the features and their labels where necessary.

Re: Can not zoom in online webmap

GarryPetrie — Tue, 09 Sep 2025 19:40:32 GMT

Nope, still not the solution.

GarryPetrie_0-1757446822491.png

Re: Can not zoom in online webmap

GarryPetrie — Tue, 09 Sep 2025 19:59:20 GMT

I am trying this now. What is the difference between Share WebMap and Share WebLayer? I use WebMap before. I tool also complains about the large number of tiles to create. I had previously assumed the tiles were created dynamically by the server, not by the user creating them before hand.

Re: Can not zoom in online webmap

GarryPetrie — Tue, 09 Sep 2025 20:10:06 GMT

I don't think this is the correct approach. It appears to have crashed both ArcGIS Pro and Chrome on the desktop.

Re: Can not zoom in online webmap

RhettZufelt — Tue, 09 Sep 2025 20:12:31 GMT

To get to this, I opened the map from the link you supplied, selected the rendered lidar layer, then in the properties, expand Information and click the rendered lidar link:

RhettZufelt_0-1757448509474.png
which opened up:

RhettZufelt_1-1757448530631.png

and I clicked on the service link itself.

If you are admin for that service, you can insert 'admin' in the rest service link and see more info about tiles completed, etc.

https://tiles.arcgis.com/tiles/iiEO9Ir7FRiWwFTn/arcgis/rest/admin/services/Saddle_Butte_2024_WTL1/MapServer?f=html&cacheKey=b626087c85f68118

Re: Can not zoom in online webmap

CalvinHarmin — Tue, 09 Sep 2025 20:20:13 GMT

This maybe different in your version of Pro (i'm on 3.2.5) so take this for what it's worth.

Sharing a map as a web map will basically make your whole map layer contents into a hosted feature layer, or hosted tile layer, depending on if you choose the configuration for exploratory/editible or the visualization option.

CalvinHarmin_0-1757448389286.png

I think if your map layers contain a raster image (e.g. your hillshade) then it doesn't give you the option and instead it will default to creating a Tile Layer.

CalvinHarmin_4-1757448808791.png

Although you can drill down and configure some properties of the Tile Layer that it creates, it seems it locks you into using the Tiling Scheme of the current basemap of the map you're publishing from. Maybe that's fine, as long as you get to choose the LOD you need:

CalvinHarmin_1-1757448496044.png

CalvinHarmin_3-1757448685290.png

---

Alternatively sharing certain groups (or individual) layers as a Web Layer means you potentially have more control; you can have different layers that you publish from different ArcGIS Pro maps, to become separate hosted feature layers or hosted tile layers items in AGOL, and then you can choose what you want to add to a web map in AGOL, rather than having them all bundled together. I would generally highly recommend this if you tend to have different versions of web maps or need to republish map layers for various reasons as you're developing a map/app product. You won't be throwing the baby out with the bathwater, so to speak, if you find most of the layers are working the way you intended and only need to modify or republish certain ones.