topic Re: Credit threshold reached? in ArcGIS Online Questions

Credit threshold reached?

SuzanneLeckert — Fri, 29 Aug 2025 14:46:06 GMT

I've been working in ArcGIS Online for 9 years, and this has never happened. I just tried to run an analysis (enrich layer with one data set from Living Atlas), and received an error message that my credit threshold had been reached, that the threshold was 100 credits, and I couldn't run the analysis. Whatt????? I often run analyses that take up to 3,000 credits, and this has never happened. I have not changed any settings on my account. The only possible difference - I was doing this in the new MapViewer rather than the older version.

Please help!

Re: Credit threshold reached?

MErikReedAugusta — Fri, 29 Aug 2025 14:52:06 GMT

I haven't kept up with the specifics, because my organization is still more than a few versions "behind" and because licensing is a few levels above my pay grade at the moment, but I know ESRI recently made a really big update to its licensing terms & levels.

You might not have changed your license, but your license might've changed from under you. (Or your organization might've had to change your license as part of the above).

What license(s) do you have?

Re: Credit threshold reached?

clt_cabq — Fri, 29 Aug 2025 14:56:53 GMT

My org recently had to put much tighter credit limits on most of its users because the service credit usage had got a bit out of control. You might look up your user profile in ArcGIS Online and see what the credit limit usage is, then contact the admins of your organization to have a discussion about what your credit needs are.

Re: Credit threshold reached?

George_Thompson — Fri, 29 Aug 2025 14:58:57 GMT

Are you the admin for your Online org?

If not, I would check with your admin to see if they set that threshold. Here is some doc related to this: https://doc.arcgis.com/en/arcgis-online/administer/configure-credits.htm#ESRI_SECTION1_B5EFEED377214C4E96236C121A528F7B

Re: Credit threshold reached?

SuzanneLeckert — Fri, 29 Aug 2025 15:04:23 GMT

But I am the admin and the only user. I didn't set any threshold.

Re: Credit threshold reached?

clt_cabq — Fri, 29 Aug 2025 15:11:57 GMT

is it possible your org has exhausted all its service credits?

Re: Credit threshold reached?

MichaelVolz — Fri, 29 Aug 2025 15:23:33 GMT

Can you provide a screenshot of your org's AGOL opening screen that shows the current credit status?

Re: Credit threshold reached?

SuzanneLeckert — Fri, 29 Aug 2025 15:34:23 GMT

Yes, I am the admin. I did not set any thresholds.

Re: Credit threshold reached?

SuzanneLeckert — Fri, 29 Aug 2025 16:31:20 GMT

Re: Credit threshold reached?

SuzanneLeckert — Fri, 29 Aug 2025 16:31:43 GMT

Nope. We have plenty of credits.

Re: Credit threshold reached?

MichaelVolz — Fri, 29 Aug 2025 16:58:29 GMT

Can you now go to the Members tab to the right of the Overview tab and see what Credits remaining says for you. Send a screenshot of that page as well.

Re: Credit threshold reached?

SuzanneLeckert — Fri, 29 Aug 2025 17:11:07 GMT

Re: Credit threshold reached?

clt_cabq — Fri, 29 Aug 2025 17:12:30 GMT

did you check the number of credits your enrichment was possibly going to cost? if it was greater than the 2400 you have remaining, that is the issue.

Re: Credit threshold reached?

MichaelVolz — Fri, 29 Aug 2025 17:34:49 GMT

clt_cabq: Can you provide the steps needed to see an estimate of the credits needed to run the enrichment process?

Re: Credit threshold reached?

SuzanneLeckert — Fri, 29 Aug 2025 17:38:05 GMT

It was going to be about 120 credits.

Re: Credit threshold reached?

MichaelVolz — Fri, 29 Aug 2025 17:45:12 GMT

Do you have ESRI tech support as it appears you should be able to perform this enrichment based on all the information that you have provided?

Re: Credit threshold reached?

SuzanneLeckert — Fri, 29 Aug 2025 17:52:40 GMT

Yes, I do and will. Urgh.

Thanks for your help!!!

Re: Credit threshold reached?

clt_cabq — Fri, 29 Aug 2025 18:15:38 GMT

@MichaelVolz - i think nearly all the tools that consume credits have this 'estimate credits' button at the bottom of the tool dialogue, at one time i think you couldn't even run a tool without checking that, though I'm not sure that is true any more. This also shows up in ArcGIS Pro when you use tools that consume service credits, it shows up a little differently but its pretty obvious.

Re: Credit threshold reached?

DebapriyaPaul — Sat, 30 Aug 2025 00:24:47 GMT

Hi @SuzanneLeckert ,

Have you tried looking at the Analysis settings in Map Viewer? To confirm, open the Analysis pane >> click on Analysis settings, to check the Crediting section.

Do you happen to have the option to Apply credit threshold enabled?

Here's a link for reference, https://doc.arcgis.com/en/arcgis-online/analyze/environment-settings-mv.htm#ESRI_SECTION1_372233651088474E9354BA5C9A73C6E5

Re: Credit threshold reached?

AmandaRing — Sat, 30 Aug 2025 00:28:27 GMT

If you have credit budgeting enabled in your org, then all webmaps in Map Viewer will come with a default credit threshold of 100, to prevent folks from running analysis that ends up costing them way more credits than intended.
It is just a warning though, and you should still be able to run your analysis by clicking on the Proceed button. Note that as I read it, I agree that it's not super obvious that that is the case.

You can turn off this check or set the threshold to a much higher value in your webmap if you'd like by going to Analysis > Analysis Settings (at the bottom of the home tab) > Crediting

Please let me know if you still have issues running your analysis @SuzanneLeckert !