topic Re: AGOL Performance issues again? in ArcGIS Online Questions

AGOL Performance issues again?

StuartMoore — Thu, 17 Jul 2025 08:23:01 GMT

is anyone else having performance issues with AGOL this morning (UK time), i notices that one of our notebook tasks started to fail yesterday afternoon so i suspect it might be the start of the performance issues similar to a few weeks back

it seems to be across both US & EU hosts

Re: AGOL Performance issues again?

OllyD — Thu, 17 Jul 2025 08:46:59 GMT

We're having some performance issues with our hosted layers this morning. Based in the UK.

Re: AGOL Performance issues again?

MobiusSnake — Thu, 17 Jul 2025 08:49:54 GMT

Seeing EU issues here. 504 timeouts, etc

Re: AGOL Performance issues again?

CherylWheeler11 — Thu, 17 Jul 2025 09:01:54 GMT

Yes. Also in UK. Feature Layers not loading. Error 400 in S123 etc

Re: AGOL Performance issues again?

AnthonyJonesRSK — Thu, 17 Jul 2025 09:05:09 GMT

Hi everyone, yes definitely seems like things are having a wobble again. Seeing web layers fail to load in Pro. Will raise this with our customer manager. Thanks for raising on here @StuartMoore, really helps others know it's not an isolated issue.

Re: AGOL Performance issues again?

JorisHerrijgers — Thu, 17 Jul 2025 09:59:33 GMT

Yes, Also in NL, Tilburg...Feature Layers not loading

Re: AGOL Performance issues again?

RichardHowe — Thu, 17 Jul 2025 11:20:25 GMT

Yet again more evidence of the need for a European focused performance dashboard. Suggest anyone who lands here also upvotes this idea and adds their weight:

https://community.esri.com/t5/arcgis-online-ideas/arcgis-online-health-dashboard-for-european-server/idi-p/1595083

Re: AGOL Performance issues again?

OllyD — Fri, 18 Jul 2025 08:28:05 GMT

As a follow up to this is anyone else having performance issues again this morning? It seemed to be resolved yesterday afternoon but now we're having the same set of issues.

Re: AGOL Performance issues again?

CherylWheeler11 — Fri, 18 Jul 2025 08:29:10 GMT

We are again facing similar issues! Anybody else? Based in UK. S123 INBOX refresh receiving Error 400

Re: AGOL Performance issues again?

RichardHowe — Fri, 18 Jul 2025 08:41:07 GMT

Same here. Really poor this

Re: AGOL Performance issues again?

Carol_Lam_l — Tue, 22 Jul 2025 10:02:47 GMT

Anyone have the same issue again today? 😞

Re: AGOL Performance issues again?

OllyD — Tue, 22 Jul 2025 10:08:14 GMT

Yes we've noticed some issues. Seems to be very temperamental today, it'll work one minute and then break/timeout the next.

Re: AGOL Performance issues again?

AnthonyJonesRSK — Tue, 22 Jul 2025 10:50:04 GMT

Yes, we've seen similar issues this morning. Recent performance has been pretty dreadful. I'll raise another ticket but I think we all need to do the same and ask Esri for an explanation for why the system has been so unstable recently.

Re: AGOL Performance issues again?

StuartMoore — Wed, 23 Jul 2025 05:25:34 GMT

yea we raised another ticket too, the last two were all linked to two incidents but i can't find out any details one them.

Stu

Re: AGOL Performance issues again?

CherylWheeler11 — Wed, 23 Jul 2025 07:48:54 GMT

Same again today!

Re: AGOL Performance issues again?

AnthonyJonesRSK — Wed, 23 Jul 2025 09:47:52 GMT

One of our users reported some slow performance this morning but I have to say that my own experience has been ok this morning. I've raised it with Esri again though in response to one of our tickets being closed from yesterday.

With regards to recorded incidents I have the following:

INC-002951: Slow performance issues affecting various services on arcgis.com - 26th June

INC-003215 – Slow performance of Hosted Feature services - 26th June

INC-003373: Intermittent performance issues in ArcGIS Online - 17th July

INC-003398: Intermittent performance issues in ArcGIS Online - 18th July

INC-003417: Intermittent performance issues in ArcGIS Online - 22nd July

Might be worth others posting any other incidents that they have been attached to in the last month as I wonder at what point Esri would be falling short of their service level agreements. We have 6 cases raised on performance since the 26th.

Re: AGOL Performance issues again?

CherylWheeler11 — Wed, 23 Jul 2025 10:01:13 GMT

Yes @AnthonyJonesRSK, we have a similar timeline to you and were also wondering about the ESRI conforming to their SLA .

FYI - my issue appears resolved now

Re: AGOL Performance issues again?

StuartMoore — Wed, 23 Jul 2025 12:15:16 GMT

i had the last few.

Stu

Re: AGOL Performance issues again?

CherylWheeler11 — Fri, 25 Jul 2025 07:29:47 GMT

Issues again this morning sending surveys from S123 😬

Intermittent, it appears.

Inbox refreshes, and AGOL service is available, yet very slow to load