topic Re: Map Viewer will not save, edit, or cancel after creating a form for editing in ArcGIS Online Questions

Map Viewer will not save, edit, or cancel after creating a form for editing

ChristineTombleson1 — Thu, 10 Jul 2025 15:39:26 GMT

Hello - I crated a Web Map with editable feature layers. I want to create forms for users to create new or edit existing features. I organized my fields in the form and when finished, Map View freezes and won't let me save, cancel, or even exit using the X at the upper right of the form page. What is going on?

Thank you!

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

KenBuja — Thu, 10 Jul 2025 17:27:45 GMT

I have run into this same problem also, getting errors in the console when opening the form.

I opened a case with Esri on this issue and during testing, found that this occurred in Chrome and Firefox, but I could save the form in Edge.

I created a sample feature layer to share with Esri. I couldn't save the form for this layer, but the support technician could on her end, so I'll have to find out if others in my organization are running into this.

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

EmilyGeo — Thu, 10 Jul 2025 17:59:34 GMT

Hi @ChristineTombleson1,

I'm not able to reproduce the problem. I am able to create and save forms in Map Viewer, but if you can share the map I can take a look.

I wonder if there are some specific configurations that trigger the problem. Could you try just adding 1 field to the form and see if you can save?

@KenBuja do you have a bug number for tracking?

Thanks! Emily

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

KenBuja — Thu, 10 Jul 2025 17:47:40 GMT

I don't have a bug number, just a case number (#03950934).

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

ChristineTombleson1 — Thu, 10 Jul 2025 18:26:46 GMT

Here is a link to my map. https://vims-wm.maps.arcgis.com/home/item.html?id=813d19443223460abbc684085882cf4e

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

ChristineTombleson1 — Thu, 10 Jul 2025 18:30:30 GMT

Does it matter that I created the forms in Field Maps Designer and am now wanting to edit them in Map Viewer?

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

KenBuja — Thu, 10 Jul 2025 19:04:23 GMT

I would get that error if I was working in a new map or opening a form that I had created using the Field Maps Designer.

I was able to log onto a virtual machine and save the form, so it looks like something that's going on with my machine, not the account settings for ArcGIS Online.

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

Nick_Creedon — Thu, 10 Jul 2025 19:24:19 GMT

I first noticed this issue yesterday. When I configure a Form in a web map and click ok and it will freeze. I use Chrome.

To get it to work again "temporarily," I will refresh the page and start the Form over again, instead of doing the whole form all over again. I add one tiny thing, click ok, save the map, and then I can get back into Forms and make the rest of my edits.

Certain menus in Dashboards are reacting similarly, specifically if you go into map settings and toggle map actions, it will freeze.

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

EmilyGeo — Thu, 10 Jul 2025 19:50:42 GMT

No, you should be able to work in both interchangeably.

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

EmilyGeo — Thu, 10 Jul 2025 19:54:17 GMT

Hi @ChristineTombleson1

Thanks for sharing your map! There must be something going on but unfortunately, I still can't reproduce the issue. I'm able to make changes to forms in this map successfully.

I recommend reaching out to tech support so they can help troubleshoot the issue. They may be able to attach your case to the previous one mentioned if you can provide the Case number.

Best, Emily

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

KenBuja — Thu, 10 Jul 2025 20:27:03 GMT

Try doing this in an Incognito browser window. I don't have access to that in Chrome, but I could save the form in a private window in Firefox.

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

EmilyGeo — Fri, 11 Jul 2025 19:30:56 GMT

Hi all,

Are you using any browser extensions? If you are using any extensions, would you turn them off and try creating / editing a form again? That might solve the problem.

Thanks, Emily

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

ChristineTombleson1 — Thu, 10 Jul 2025 23:34:08 GMT

Yes! This is exactly what is happening to me. Map Viewer form freezes. I can’t save, cancel, or exit. I end up having to close out the web map.

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

KenBuja — Fri, 11 Jul 2025 14:50:26 GMT

I have the React Developer Tools extension installed on Firefox and Chrome. When I disable that extension, I can save the form in both browsers.

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

EmilyGeo — Fri, 11 Jul 2025 18:28:28 GMT

Hi @KenBuja,

Thanks for testing it! I've heard that some extensions don't play well with the form builder.

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

ChristineTombleson1 — Fri, 11 Jul 2025 18:55:03 GMT

Thank you, removing the React Developer Tools extension on Chrome solved the problem. My forms are no longer frozen! Thank you!!!!!

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

AnisAnhar — Tue, 22 Jul 2025 04:33:21 GMT

Hi Ken, I tried to find the case number, but no results were found. Can you check the case number again?

Re: Map Viewer will not save, edit, or cancel after creating a form for editing

KenBuja — Tue, 22 Jul 2025 12:22:50 GMT

That is the correct case number

This is xyzxy from Esri Support Services writing to you in regard to case #03950934- "Cannot configure forms for attribute editing".