topic European Data Hosting Still Down. US working normally. Any others? in ArcGIS Online Questions

European Data Hosting Still Down. US working normally. Any others?

David_Brooks — Fri, 27 Jun 2025 09:02:22 GMT

In case others are also tearing their hair out, todays performance issues look to be confined the EU data hosting, and US seems to be fine.

Please could others post on here if they have other data hosting regions, and whether the data is behaving as expected. It might help to narrow down where the issue lies.

Re: European Data Hosting Still Down. US working normally. Any others?

StuartMoore — Fri, 27 Jun 2025 09:05:04 GMT

we are hosted in the EU and still having issues, its painfully slow and keeps timing out too.
i've added a comment to our ESRI support case

Stu

Re: European Data Hosting Still Down. US working normally. Any others?

David_Brooks — Fri, 27 Jun 2025 09:19:25 GMT

It looks to be related to cross origin resource sharing

Re: European Data Hosting Still Down. US working normally. Any others?

MappyIan — Fri, 27 Jun 2025 09:18:56 GMT

We have both EU and US AGOL instances, none of the EU-hosted ones are working but the US-hosted ones are working fine.

Re: European Data Hosting Still Down. US working normally. Any others?

OllyD — Fri, 27 Jun 2025 09:21:20 GMT

Yep we're EU hosted and having significant issues. The fact the US ones are fixed and EU is still down doesn't fill one with confidence.

Re: European Data Hosting Still Down. US working normally. Any others?

BenjaminHall — Fri, 27 Jun 2025 09:22:47 GMT

We are in the EU too and having the same kind of issues, hosted feature layers not loading, notebooks now failing even though the runtime hasn't changed amongst other issues.

Really not great.

Re: European Data Hosting Still Down. US working normally. Any others?

MappyIan — Fri, 27 Jun 2025 09:31:46 GMT

If anyone can spare a few seconds it would be good to give this Idea some kudos as it would massively help in situations like we are currently experiencing with EU hosted AGOL instances: https://community.esri.com/t5/arcgis-online-ideas/arcgis-online-health-dashboard-for-european-server/idi-p/1595083

Re: European Data Hosting Still Down. US working normally. Any others?

BenjaminHall — Fri, 27 Jun 2025 09:35:20 GMT

Just done it now, would be so useful!

Re: European Data Hosting Still Down. US working normally. Any others?

JorisHerrijgers — Fri, 27 Jun 2025 09:41:40 GMT

The municipality of Tilburg in the Netherlands is also experiencing outages. Hosted Feature Services do not appear, time out, or are empty.

Re: European Data Hosting Still Down. US working normally. Any others?

DanielFox1 — Fri, 27 Jun 2025 09:52:18 GMT

Apologises to anyone that is still experiencing issues with the EU node but if you are can you please log a support case with your distributor, this is the best way to get updates and be kept informed of what is happening.

Re: European Data Hosting Still Down. US working normally. Any others?

David_Brooks — Tue, 01 Jul 2025 10:35:19 GMT

@DanielFox1 look to be some more niggles in the system today. anyone else getting feature service errors?

Re: European Data Hosting Still Down. US working normally. Any others?

MappyIan — Tue, 01 Jul 2025 10:41:38 GMT

We seem to be having problems with our EU hosted AGOL instance again this morning. It would be interesting to know if others are experiencing issues again too. The problems are very similar to the issues encountered last Friday (everything is very slow, layers won't display in Web Maps, hosted feature layers say that they are broken or unavailable, scheduled Notebooks are failing to run).

I've logged a support case with EsriUK but haven't heard anything yet.

Re: European Data Hosting Still Down. US working normally. Any others?

OllyD — Tue, 01 Jul 2025 10:44:15 GMT

We're also having the same issue with some of our hosted layers.