topic Re: Web Map Goes White After Adding New Layer in ArcGIS Online Questions

Web Map Goes White After Adding New Layer

HereLA — Fri, 27 Jan 2023 01:06:59 GMT

Whenever I add a feature layer I created in ArcGIS Online to a web map the entire screen/map goes white. Nothing I've tried restore the map works and I've had to restart dozens of maps because of this. What is the issue?

Re: Web Map Goes White After Adding New Layer

Richard_Purkis — Fri, 27 Jan 2023 12:10:24 GMT

Hi @HereLA

I have not seen this before but there is a related support article which covers ArcGIS Online as well as ArcGIS Dashboards:

Problem: ArcGIS Dashboards content displays a blank screen when adding and enabling browser extensions

I hope it leads you to a resolution

Re: Web Map Goes White After Adding New Layer

MikeRodriguez — Thu, 04 May 2023 17:04:34 GMT

Hi @HereLA ,

I just experienced this issue yesterday. I removed the feature layer and my work all came back. I still can't figure out why I'm experiencing this issue. Before sharing this specific Feature Class as a Web Layer, all other layers worked fine.

In ArcGIS Pro 3.1.1, I tried Feature Class to Feature Class to see if that was the case and shared it as a Web Layer. Yet again, all of my work disappears when adding it in my web map.

Re: Web Map Goes White After Adding New Layer

KendraGibbons — Mon, 19 Jun 2023 23:56:19 GMT

Hey Mike, did you figure out what was causing this, or a workaround? I have a feature service that was working fine for months and is now turning the whole screen white when the users turn on the layer. Other layers above this layer are showing now on a blank white background, so it's just that one layer. I have tried republishing the service and unloading and reloading it from the webmap, but nothing seems to work.

Re: Web Map Goes White After Adding New Layer

ScottBeatty — Wed, 19 Jul 2023 19:40:32 GMT

I'm having the same issue - I added 3 feature layers to a web map and now all I have is a white screen.

Re: Web Map Goes White After Adding New Layer

MikeRodriguez — Wed, 19 Jul 2023 19:49:42 GMT

Hey @KendraGibbons & @ScottBeatty ,

My solution was to go back into ArcGIS Pro, Export the feature as a shapefile, zip the file and upload that zip file into AGOL.

@KendraGibbons I am so sorry for the late reply!

Re: Web Map Goes White After Adding New Layer

KendraGibbons — Wed, 19 Jul 2023 20:30:34 GMT

Thanks @MikeRodriguez . I've just realized that I'm posting this to AGOL but we're on Enterprise. Based on your response though it sounds like an issue reading the feature from the source - I'll look into our database and see if there's anything there that might be the culprit.

Re: Web Map Goes White After Adding New Layer

CherieBryant — Tue, 17 Oct 2023 12:43:43 GMT

I just had the same thing happen. I created the layer in AGOL itself rather than publishing from Pro. Added it to my webmap. No problems until I went to save. I got the message asking if I wanted to update sharing, I clicked OK, then the whole map went blank. Removing the new layer & resaving hasn't made it come back. Likewise, I tried deleting the layer completely from my content, but my original map is still blank. The styles pane still shows the symbology - the map is just blank. Screenshot attached.

Anyone solved this yet? Unfortunately, this fed a dashboard so beyond remaking the map & symbols, I'll need to reconnect all the dashboard elements.

Re: Web Map Goes White After Adding New Layer

CherieBryant — Tue, 17 Oct 2023 13:32:30 GMT

Update on this one. In the web map, I deleted the problem layer and then added back a random new layer just to test what happened. The whole map came back in the web map viewer. It still did not show in my dashboard, however, so I had to add it as a new element & reconnect the dashboard elements. That's much better than recreating the map itself since there were custom symbols & filter expressions.

Odd thing, I had a list in the dashboard that would zoom on the old map when clicked. The map reappeared when I zoomed, but when I clicked the list item again to un-zoom, it went back to a blank map.

Re: Web Map Goes White After Adding New Layer

KylieEtter — Fri, 20 Oct 2023 15:32:17 GMT

I had this same issue so came looking to the internet for help. @CherieBryant I had the same issue of deleting the problem layer didn't do anything, but adding another random layer helped like you said.

I realized the new layer I created was all the way zoomed out, so when adding it the whole map would zoom all the way out until it was white. I changed the extent of the layer to only be the area I need in the map, and when I re-added the layer it solved the issue for me!

Re: Web Map Goes White After Adding New Layer

ChrisGreen6 — Tue, 23 Apr 2024 15:35:26 GMT

I have had the same problem in Enterprise as well. It happens spontaneously where one or two layers will be impacted. Sometimes removing them and adding them back in works, other times it does not. Has anyone found a reliable solution? I have also tried adding a random layer into the map and then adding the other layers back in but it didn't work. These layers are hosted on a different server (almost all of my content is) and it seems totally random. The same layer that gets impacted in one map appears fine in another map.

Re: Web Map Goes White After Adding New Layer

GISNCC — Thu, 23 May 2024 21:37:59 GMT

Hi,

I have had the same issue and I think what Kylie has mentioned above is the problem - the layer is making the map zoom so far out that the map goes white. To solve this, I have gone into the settings for the layer in question (for me on Enterprise) and updated the Extent. Now the layer will display when I add it to a map.

Re: Web Map Goes White After Adding New Layer

TomerShachaf — Fri, 20 Sep 2024 08:17:41 GMT

Same here. Weird bug...

Re: Web Map Goes White After Adding New Layer

MargoHuang — Fri, 13 Jun 2025 19:01:22 GMT

Hi Kendra,

We are having the same issue with a particular layer we added from AGO to portal. Did you ever figure out what was the issue?

Margo

Re: Web Map Goes White After Adding New Layer

KendraGibbons — Fri, 13 Jun 2025 20:36:36 GMT

Hey Margo,

Unfortunately not. We had to migrate that particular app anyways, so we just rebuilt it from scratch in the new environment and luckily haven't had any trouble since.

Good luck!

Kendra

Re: Web Map Goes White After Adding New Layer

MargoHuang — Tue, 17 Jun 2025 15:26:00 GMT

Thanks for the quick response! Could you provide a little more details on the migration? Did it go from WebAppBuilder to Experience Builder? Or did your enterprise version change?

Thanks,

Margo

Re: Web Map Goes White After Adding New Layer

KendraGibbons — Tue, 17 Jun 2025 15:48:43 GMT

Hi Margo,

Our enterprise version changed from 10.5 to 10.9.

Kendra

Re: Web Map Goes White After Adding New Layer

MargoHuang — Tue, 17 Jun 2025 16:19:21 GMT

I see. Thanks! We just migrated from 10.9.1 to 11.3. But this is an old application built in Web AppBuilder Developer version. We are planning to rebuild it in Experience Builder but not soon. Let me poke around the Community and see if I can find any other information.

Thanks for providing the information!

Margo