topic Re: Let user send themselves a password reset email in ArcGIS Online Questions

Let user send themselves a password reset email

JotHall1 — Wed, 30 Jun 2021 19:10:06 GMT

Is there a way to allow an AGOL user send themselves a password reset email? In our organization we have several admins that all receive the password reset request from users by default and to save time and confusion between who will respond to request and not send multiple password reset emails, I was wondering if it is possible to just let the users handle? Not a big deal at all, there are other internal solutions, I was just curious if this is an option?

Re: Let user send themselves a password reset email

JacobLias1 — Thu, 01 Jul 2021 13:27:12 GMT

It should be possible for users to create a new password by going through the "Forgot password" workflow outlined here -> https://doc.arcgis.com/en/arcgis-online/get-started/sign-in.htm#ESRI_SECTION1_9FCB7A57079543F0A137CD5791904DCE

Re: Let user send themselves a password reset email

JotHall1 — Thu, 01 Jul 2021 14:03:44 GMT

Thanks Jacob! the article clarifies things. It seems like what I am after doesn't exist. I should have been clearer with my question. I want a user that has forgotten their password and security question and or has never logged in, be able to request a password reset without admin help. Something like must other websites use. For example, I forget my password to my insurance company login and I'll click to link for a forgot password. It will then send an email to me with a link to reset password. No prompts for questions that the user never remembers and no admin. Just allow the user to reset their own forgotten password. At the end of the day it is not a big deal, I was just wondering if that options existed with AGOL.

Re: Let user send themselves a password reset email

AlyssaHammond — Wed, 01 Dec 2021 20:07:53 GMT

Did you ever figure this out? Or does it really not exist?

Re: Let user send themselves a password reset email

JohXENIE — Mon, 16 Jun 2025 01:54:07 GMT

Hello @JotHall1 Do you find an issue ? I want to do the same thing. Thank for your answer.

Re: Let user send themselves a password reset email

JohXENIE — Mon, 16 Jun 2025 01:55:12 GMT

Hello @JacobLias1 any solution from esri ? 🙏