topic Re: WebMap opening only on specific devices in ArcGIS Online Questions

WebMap opening only on specific devices

RoseSmith_Sageland — Fri, 13 Jun 2025 15:15:53 GMT

I have a web map that serves as a shared database in my organization for ecological monitoring and field data organization. The map is sourced from a hosted feature layer.

Recently, we are having issues where the webmap is only opening on specific devices. Even while using the same login credentials on each computer, one laptop will not open the web map. I have tried opening it in different browsers, signing out and signing in, checking for any updates to ESRI products, and restarting the device. Interesting enough, the web map will open in map viewer classic on the troublesome device, just not in the newest version of map viewer.

Are there specific requirements that a computer must meet in order to use map viewer that I should check for? Has anyone run into this issue before? The computer is a Lenovo Thinkbook for reference.

Re: WebMap opening only on specific devices

BlakeStaggs13 — Fri, 13 Jun 2025 15:56:54 GMT

I am having the same issues except with a published web layer and dashboards as well.

Re: WebMap opening only on specific devices

RussRoberts — Fri, 13 Jun 2025 16:13:20 GMT

When you say wont open do you get prompted for a login or do you see a white screen? Does your machine having the issue have a browser that supports WebGL2?

Our latest web apps will have these same base requirements:

https://developers.arcgis.com/javascript/latest/system-requirements/

Re: WebMap opening only on specific devices

BlakeStaggs13 — Fri, 13 Jun 2025 16:15:49 GMT

I am prompted to login and once I login, I receive this error for the dashboard.

The web layer gives me this error

Re: WebMap opening only on specific devices

RussRoberts — Fri, 13 Jun 2025 16:22:28 GMT

Are you able to share that layer to a group and invite russell_jsapi to it and I can take a look.