topic Re: Export function not working in ArcGIS Online Questions

Export function not working

fjramos — Fri, 11 Apr 2025 20:14:45 GMT

Good afternoon,

The export function for hosted feature layers is not working, it stays stuck in this window. If I cancel, it creates an empty shapefile. I've let it sit for minutes with no luck.

Re: Export function not working

CodyPatterson — Fri, 11 Apr 2025 20:20:44 GMT

Hey @fjramos

Does this layer have a lot of information on it? Or just a small amount/none? I've had Shapefiles of a large size take upwards of an hour to two. Anyone else in your organization having the same issue?

Cody

Re: Export function not working

fjramos — Fri, 11 Apr 2025 20:24:36 GMT

It has moderate information which usually would take a minute or so, but I have also tried troubleshooting with other layers with very minimal points & information and it still won't export. I also confirmed with another user in my organization, theirs also stays stuck in the same window.

Re: Export function not working

DavidPike — Fri, 11 Apr 2025 20:56:02 GMT

Do you possibly have the setting 'Editors can only see their own features'? Export may then be limited to admins or data owners (have found this temperamental even so).

Re: Export function not working

fjramos — Tue, 15 Apr 2025 12:11:02 GMT

Hi David,

No, nothing has changed. I was able to export one minute, the next the export stays stuck and wont complete. I just tried this morning and it's the same issue

Re: Export function not working

fjramos — Tue, 15 Apr 2025 12:18:34 GMT

Disregard. After a few more attempts, seems like its working again now. Weird.

Re: Export function not working

JuanMiguelMedinaRodriguez — Tue, 22 Apr 2025 10:44:57 GMT

I can reproduce it also. All my hosted services, with little data stored cant export correctly. The job assigned to the export request handling keep stuck with the status in "processing".

Re: Export function not working

fjramos — Tue, 22 Apr 2025 12:12:40 GMT

Juan mine is doing it again too. It was working yesterday, now it's doing it again. Thanks for the update

Re: Export function not working

David_McRitchie — Wed, 23 Apr 2025 10:51:40 GMT

It would be interesting to see what the web traffic looks like when this is working and comparing it when it is not working. (The response and payload subtabs are usually more useful for troubleshooting this)

It would also be good to test this with a new layer with some sample data to see if we get the same issue. There might be something wrong with the data, or perhaps wider intermittent issues with exporting.

Re: Export function not working

fjramos — Wed, 23 Apr 2025 13:03:10 GMT

Thank you David for taking the time into looking at this post. It's very odd as this issue "comes and goes", like you mentioned maybe due to web traffic affecting certain functions. Right after I replied to Juan, the export function started working flawlessly again 😅. I'll start taking notes of days & times when this occurs and see if there's a pattern. Have a great day!

Re: Export function not working

Automatica — Wed, 23 Apr 2025 13:14:47 GMT

Hi David! The problem comes and go as fjramos said. It is very weird, like if the jobs (I am assuming are cloud function in AWS) sink their performance badly. If you let the time pass by, you end up with the export being successful in a high amount of time.

In this example, a fresh layer with only 2 features:

19 minutes to complete the job.

Re: Export function not working

JuanMiguelMedinaRodriguez — Mon, 26 May 2025 13:25:52 GMT

The problem is reproducing again with more cadence.

14.5 minutes to end failing. Friday's evening the same action lasted 30seconds to complete.

Re: Export function not working

David_McRitchie — Thu, 29 May 2025 11:54:35 GMT

That is interesting, there could be a lot of potential causes for this @Automatica @JuanMiguelMedinaRodriguez

My first thought from the most recent comments are if there is an issue with ArcGIS Online or with the specific subscriptions being used. We do occasionally get reports of slow downs and in most cases the issues are specific to the datasets being exported, or performance inefficencies against the subscription. Rarely it can be a problem with ArcGIS Online as a whole.

Could you take a look at the exact time and day we last experienced a slow down? This can then be compared with the datastore metrics for your subscription (Guide for accessing this here).

If we are seeing usage of the datastore is high during these performance hits then it would highlight that the datastore for your subscriptions are under too much load and is throttling as a result. If this is the case then please let me know and I can send some documents on optimising layers and workflows.

If not then the cause will be more tricky to identify. In this even it would be worth raising a Support Case with your Distributor to help troubleshoot in detail. Occasionally, things on the back end can have an impact on this such as stuck sync jobs.

Re: Export function not working

Automatica — Mon, 02 Jun 2025 18:55:52 GMT

Thanks for the feedback, the problem is not anymore by now.