topic Re: Pop-ups not working in Map Viewer in ArcGIS Online Questions

Pop-ups not working in Map Viewer

KyleBierly1 — Wed, 07 May 2025 17:39:59 GMT

I followed this link: https://community.esri.com/t5/arcgis-online-questions/pop-ups-not-working-in-map-viewer/td-p/1280846/page/7

Unfortunately, none of the workarounds helped me. When I click a feature, no pop-ups appear. I'm able to make pop-ups appear in other web apps. This only happens for maps that are use a specific hosted feature layer. Pop-ups are enabled. I'm working with point features. No errors occur in the Google developer page. I've tried using the default pop-up. The "thinking wheel" shows briefly, but then nothing displays. Any help would be appreciated.

Re: Pop-ups not working in Map Viewer

KyleBierly1 — Wed, 07 May 2025 17:49:56 GMT

I should say I was previously able to have pop-ups appear in map viewer for this layer... not sure what the issue is now. Pop-ups appear in Field Maps for this map.

Re: Pop-ups not working in Map Viewer

KyleBierly1 — Wed, 07 May 2025 18:13:00 GMT

I found this link:

https://community.esri.com/t5/arcgis-online-questions/issue-with-popups-suddenly-no-longer-working-in/td-p/1401729

And thanks to RussRoberts' comment, I determined that the query URL (found after inspecting the element in browser and going to the network tab) my map viewer was attempting by clicking a feature was requesting a field I created called "visit_status." This was a field I previously deleted from my hosted feature layer. Hence, the query failed and the pop-up would not appear. I added "visit_status" back as a field with blank entries and the pop-ups returned!