topic Cannot delete member: ArcGIS Pro offline in ArcGIS Online Questions https://community.esri.com/t5/arcgis-online-questions/cannot-delete-member-arcgis-pro-offline/m-p/1599879#M64172 <P>I am the administrator of our organization's ArcGIS Online system and I am trying to remove a staff member who has since left the organization. When trying to do so, I get a pop-up error message reading" "<STRONG>Unable to delete member: {User]. This member has taken their ArcGIS Pro license offline</STRONG>."&nbsp;This would've happened prior to me joining the organization. Is there any way to solve this or override the error?</P> Thu, 27 Mar 2025 11:55:29 GMT Woosh_AP 2025-03-27T11:55:29Z Cannot delete member: ArcGIS Pro offline https://community.esri.com/t5/arcgis-online-questions/cannot-delete-member-arcgis-pro-offline/m-p/1599879#M64172 <P>I am the administrator of our organization's ArcGIS Online system and I am trying to remove a staff member who has since left the organization. When trying to do so, I get a pop-up error message reading" "<STRONG>Unable to delete member: {User]. This member has taken their ArcGIS Pro license offline</STRONG>."&nbsp;This would've happened prior to me joining the organization. Is there any way to solve this or override the error?</P> Thu, 27 Mar 2025 11:55:29 GMT https://community.esri.com/t5/arcgis-online-questions/cannot-delete-member-arcgis-pro-offline/m-p/1599879#M64172 Woosh_AP 2025-03-27T11:55:29Z Re: Cannot delete member: ArcGIS Pro offline https://community.esri.com/t5/arcgis-online-questions/cannot-delete-member-arcgis-pro-offline/m-p/1599881#M64173 <P>Looks like you will need to contact Customer Service to have them remove the user. See this post here:&nbsp;<A href="https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-named-user-license-offline-how-to/m-p/1031615/highlight/true#M38713" target="_blank">https://community.esri.com/t5/arcgis-online-questions/arcgis-pro-named-user-license-offline-how-to/m-p/1031615/highlight/true#M38713</A></P><P>Hope this helps!</P> Thu, 27 Mar 2025 12:05:58 GMT https://community.esri.com/t5/arcgis-online-questions/cannot-delete-member-arcgis-pro-offline/m-p/1599881#M64173 George_Thompson 2025-03-27T12:05:58Z