topic Firefox not rendering some maps in ArcGIS Online Questions

Firefox not rendering some maps

CarlNettleton — Wed, 19 Mar 2025 20:41:46 GMT

I am noticing problems with Firefox rendering maps correctly. The first is our map has a feature to show larger map. Firefox won't render the larger map, but Chrome and Safari will. The second is a link from our dashboard to a NOAA Mapbox ocean current layer which also won't render on Firefox but will on Chrome and Safari. You can try our map here: https://www.openoceans.org/Plastic-Trash

Re: Firefox not rendering some maps

CodyPatterson — Wed, 19 Mar 2025 20:46:41 GMT

Hey @CarlNettleton

I am on Firefox myself, version 136.0 ( I have an update pending ) and it loaded up just fine for me, I was able to click on the features and scroll around the map without issue. Do you have a screenshot of what could be happening on yours, also in your browser console is it showing any errors?

Update: Went ahead and updated to newest version, still am able to see the map, no console errors on my side as well.

Cody

Re: Firefox not rendering some maps

CarlNettleton — Mon, 24 Mar 2025 23:21:27 GMT

Hi Cody. Thanks for teh response. The screen shot I would show you is simply a white screen. Were you able to click on the "View Larger Map" link at the bottom left of the initial map screen to see a larger map? Screen shot of our map page is below ... which work sfine. Its the link to the larger map which doesn't work. Looking forward to confirming your observation.

Re: Firefox not rendering some maps

CodyPatterson — Wed, 26 Mar 2025 12:04:22 GMT

Hey @CarlNettleton

I can confirm that I was able to see everything that I suppose I should be, I've attached a GIF to view showing my results. I was curious if you've noticed any errors appearing in the console as well, typically they may point out any rendering issues that could have occurred.

Hope this gives some sort of insight!

Cody

Re: Firefox not rendering some maps

CarlNettleton — Thu, 27 Mar 2025 04:34:36 GMT

Thanks for the feedback Cody. I am glad it works on your machine. Maybe it has something to do with Firefox on my Mac since it works on Chrome and Safari.

Re: Firefox not rendering some maps

CodyPatterson — Fri, 28 Mar 2025 12:06:34 GMT

Hey @CarlNettleton

It definitely could be something like that, do you have a machine with another OS that you can try on your network? It may be a Mac issue, but I don't have one at my organization or I'd test!

Cody

Re: Firefox not rendering some maps

CarlNettleton — Fri, 28 Mar 2025 20:54:36 GMT

Thanks for this Cody … yes this appears to be a Mac/Firefox issue all other combinations of PC/MC and the major browsers work. I appreciate you taking a look.
Carl