topic Re: No Print Templates Available in ArcGIS Online Questions

No Print Templates Available

CarsonMorton — Tue, 03 Dec 2024 16:44:46 GMT

I have people in the office that occasionally export pdf maps from our online map. They've just run into an issue doing that. There are no templates when you hit the template button

CarsonMorton_0-1733244054227.png

just a blank list

CarsonMorton_1-1733244097522.png

and without a template the export button is disabled

CarsonMorton_2-1733244155107.png

Was there something in the last update? Do I need to create my own template? (not sure if I can do that with our subscription level)

Thanks!

Re: No Print Templates Available

DarylHuckle — Wed, 04 Dec 2024 12:15:53 GMT

ive got the same issue. really frustrating

Re: No Print Templates Available

StevenHills — Wed, 04 Dec 2024 17:09:44 GMT

I also experienced this today😖. I checked a couple different browsers and the same result. I logged out of all applications and ArcPro, rebooted my machine, logged back in, and voila the templates were back.
Or perhaps there was a glitch in the matrix and was refreshed on the cloud side of the AGOL software.

Re: No Print Templates Available

ZaraMatheson — Thu, 05 Dec 2024 22:42:22 GMT

Hello, This should be resolved now. Please let us know if you continue to see issues.

Re: No Print Templates Available

JonPocock — Fri, 07 Mar 2025 15:18:10 GMT

I have noticed that the print templates have disappeared again in the last 24 hours.
Has there been a recent update that might have disrupted these again?
Same issue as described above.
Creator Licence / Administrator role

Re: No Print Templates Available

ZaraMatheson — Fri, 07 Mar 2025 16:44:30 GMT

Hi, sorry about that. It should be resolved again.

Re: No Print Templates Available

Jessy_Faas — Mon, 24 Mar 2025 16:19:29 GMT

They have disappeared again for us.

Re: No Print Templates Available

ZaraMatheson — Mon, 24 Mar 2025 17:18:29 GMT

Hi, Thanks for reporting. This should be working again. Sorry for the inconvenience.

Re: No Print Templates Available

TrentonWalker — Fri, 16 May 2025 15:15:13 GMT

They're gone again for me, with the exact same situation as listed above.

Edit: They've returned after a few hours. Still no idea what causes this and if it's on our end or Esri's end.