topic Re: Popups behave differently on different computers in ArcGIS Online Questions

Popups behave differently on different computers

DerekBernard — Fri, 17 Jan 2025 15:33:45 GMT

Popups look different on different computers even though I'm using the same browser. Any ideas, because the second example is horrible to deal with?

Example 1:

Example 2:

Re: Popups behave differently on different computers

RyanUthoff — Fri, 17 Jan 2025 15:54:48 GMT

I believe I've seen this before, and it has something to do with the size of the browser window (which may or may not be affected by your monitor size and/or resolution.

Basically, if your browser window is too small, then the web map is not able to fully open the pop-up like in your first example, therefore causing it to be "minimized" in your second example, unless you open the pop-up full screen.

Re: Popups behave differently on different computers

DerekBernard — Fri, 17 Jan 2025 20:40:39 GMT

I made my window really small and then yes, this changes. However, I see this happening on full screens too. We have a conference room where we use GIS as a team and it is always full screen on a very large screen, but the second example occurs.

Re: Popups behave differently on different computers

RyanUthoff — Fri, 17 Jan 2025 20:51:13 GMT

It could be your screen resolution. I also have a large monitor, but if I lower the resolution to something very low, it still gives me the pop-ups like in your second example, despite having plenty of room to display the pop-up. It might be worth comparing the screen resolutions on your computers and if the screen resolution is lower in your second example, that could be the source of the issue.