topic Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer in ArcGIS Online Questions

Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

JosephZebrowski — Sat, 22 Jun 2024 21:29:26 GMT

I have recently started receiving the following error in my browser when I load a layer into an AGOL map viewer or perform some sort of other action:

Error code: STATUS_ACCESS_VIOLATION.

This happens regardless of the browser I am using and on different computers. It also happens when I am not logged into an AGOL account. I only have this issue with the current Map Viewer. Everything works fine in the Map Viewer Classic. I also recently noticed that maps occasionally do not load in the current map viewer, but do load in the map viewer classic. I have tried disabling extensions and clearing the cache in the browser with no luck.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

RussRoberts — Sun, 23 Jun 2024 18:24:46 GMT

We have an issue logged and its due to a recent chrome/edge update that you will see when using the item browser in certain apps. You can track the issue here BUG-000168462.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

PeterKnoop — Sun, 23 Jun 2024 18:30:20 GMT

@RussRoberts we have a user in our ArcGIS Online organization reporting this error occurs now whenever they try to open the Groups tab in Chrome/Edge. Is this likely another manifestation of the same bug?

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

RussRoberts — Sun, 23 Jun 2024 18:32:17 GMT

Yup can be seen across the groups and gallery page as well.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

DavidDecker — Tue, 25 Jun 2024 01:39:22 GMT

Have we seen any notice of an ETA for resolution?

I am having the same issue regarding the Error code: STATUS_ACCESS_VIOLATION when attempting access Groups tab for multiple browsers (Chrome, Edge, Firefox).

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

MT_JenAmes — Tue, 25 Jun 2024 13:55:53 GMT

@RussRoberts I'm getting this error message trying to edit an Instant App. I am also using this same map in an EB app and a Dashboard, but the Instant App version is the only one throwing this error. Is this potentially the same bug?

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

AleMardones — Wed, 26 Jun 2024 00:24:09 GMT

I get the same error when I try to edit an Instant App or add a layer to a Web Map.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

RussRoberts — Wed, 26 Jun 2024 16:49:57 GMT

We are planning on rolling out an update tonight to ArcGIS Online that should resolve this issue.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

cdevault_pickett — Wed, 26 Jun 2024 16:58:21 GMT

I have one user reporting this with ArcGIS Enterprise 11.2, curious to see if anyone else has had this issue with Enterprise.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

RussRoberts — Wed, 26 Jun 2024 19:14:22 GMT

Yup this is related to a recent chromium update. This will also be planned to be fixed with our release tonight.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

PeterKnoop — Wed, 26 Jun 2024 22:46:41 GMT

Anyone needing a workaround before the update, the instructions in BUG-000168462 for Chrome are incorrect. It should say

Google Chrome can be launched with this setting automatically disabled by opening its Properties > Shortcut and appending the following argument to the Target value '--disable-renderer-accessibility'.

(Chrome does not have a '--force-disable-renderer-accessibility' command-line option.)

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

Ramon_de_Leon — Thu, 27 Jun 2024 00:00:16 GMT

This is happening to me know when accessing the Groups tab or when I try to add a layer in Map Viewer

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

RussRoberts — Thu, 27 Jun 2024 05:26:33 GMT

The ArcGIS Online update has rolled out. LMK if you are still seeing this issue. Thanks!

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

MikhaylaB — Fri, 28 Jun 2024 12:07:45 GMT

Has an update been rolled out for portal by chance? I'm having the same error when accessing Groups and Gallery from portal.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

RussRoberts — Fri, 28 Jun 2024 12:18:04 GMT

This update has only rolled out to ArcGIS Online. You can track the portal/enterprise issue here: BUG-000168528

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

DavidDecker — Fri, 28 Jun 2024 14:12:34 GMT

Chrome/Edge continue to show the same issues @Mikhalya B within Enterprise/Portal, as well; Firefox browser appears to be working without err now. (Previously we were experiencing cache related issues simultaneously to this err however this has since been resolved).

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

MikhaylaB — Fri, 28 Jun 2024 14:21:16 GMT

Thanks for the reply. We were also experiencing cache issues and continue to have chrome issues. I haven't tried Firefox but will give it a shot.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

A_Alva — Tue, 29 Jul 2025 17:35:57 GMT

We have 2 members of our organization having this issue on 11.2 for the Groups, Gallery, and Search pages.

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

MikhaylaB — Fri, 28 Jun 2024 18:21:16 GMT

Have you guys tried adding a new layer to an existing web map? I'm getting the same error when I click Browse layers as I do when clicking Groups or Gallery

Re: Error code: STATUS_ACCESS_VIOLATION when using AGOL Map Viewer

RussRoberts — Fri, 28 Jun 2024 20:39:27 GMT

Yup this is due to the shared item browser component used in gallery and item browsing for layers like in Scene Viewer and Map Viewer.

Are you able to check out this blog

https://esriaustraliatechblog.wordpress.com/2024/06/26/defect-notice-status_access_violation-error-in-arcgis-online-and-enterprise/

Key details on it

For Chrome: chrome://accessibility
For Edge: edge://accessibility

And disable / uncheck Web Accessibility and leave the tab open.

In my testing this solved the tab crash you are seeing. I was also able to reproduce this issue when I had chrome Reading Mode enabled.

We are not able to reproduce this issue with Chrome beta 127 build but that is not due to release at the end of July.