topic Re: 503 : Service Unavailable in ArcGIS Online Questions

503 : Service Unavailable

VIVEKP — Mon, 27 May 2024 20:35:03 GMT

https://services.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer?f=json

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Re: 503 : Service Unavailable

ChristopherCounsell — Mon, 27 May 2024 23:12:47 GMT

There were temporary basemap service issues that have since been resolved.

Please see the ArcGIS Online Health Dashboard or contact Support if you see 503 errors with Esri services:

https://status.arcgis.com/

Re: 503 : Service Unavailable

VIVEKP — Tue, 28 May 2024 05:05:05 GMT

No this is not related to that, the issue which I mentioned is still ongoing and it is intermittent.

Re: 503 : Service Unavailable

VIVEKP — Tue, 28 May 2024 05:07:52 GMT

If you send the request multiple times then the service is throwing 503.

Re: 503 : Service Unavailable

VIVEKP — Tue, 28 May 2024 06:29:06 GMT

I think this is a regional issue, working perfectly in USA but failing for middle east.

Re: 503 : Service Unavailable

ChristopherCounsell — Tue, 28 May 2024 06:46:36 GMT

Known performance issues are reported on the ArcGIS Online Health Dashboard:

https://status.arcgis.com/

If you are not seeing it on the dashboard and you are confident it is a server issue, you need to contact technical support. Esri has automated solutions to identify performance issues but on occasion minor/regional ones don't trigger the alerts. The community is not in a position to help you.

503 errors and a message indicating the server is at capacity/maintenance strongly suggest that it's an Esri server side issue and not something specific to your account or environment. If you're doing something like trying to export all the data out and seeing issues, you're probably hitting service limits, and we could comment on that.

Please also note the service you have shared is in mature support and marked as a deprecated:

https://www.arcgis.com/home/item.html?id=3b93337983e9436f8db950e38a8629af

You should be moving to use this:

https://www.arcgis.com/home/item.html?id=de26a3cf4cc9451298ea173c4b324736

https://basemaps.arcgis.com/arcgis/rest/services/World_Basemap_v2/VectorTileServer

Re: 503 : Service Unavailable

VIVEKP — Tue, 28 May 2024 09:29:35 GMT

Thanks for the information

Re: 503 : Service Unavailable

LittleTurtle — Tue, 28 May 2024 13:22:12 GMT

We are having the same issue with this basemap: https://services.arcgisonline.com/arcgis/rest/services/Elevation/World_Hillshade/MapServer?f=json

It is working every other time

Do you have a solution?

Re: 503 : Service Unavailable

LittleTurtle — Tue, 28 May 2024 13:29:49 GMT

Basically all basemaps here are unavailable: https://developers.arcgis.com/javascript/3/jsapi/esri.basemaps-amd.html

Re: 503 : Service Unavailable

RhettZufelt — Tue, 28 May 2024 19:05:13 GMT

Have you ever seen the dashboard report issues while they are happening? Every time I have checked when they are 'down', it shows green across the board.

Then, 10 or so days later, you may see the issues (in the past now) that were happening at the time.

From what I can tell, the 'Current Status' page seems to act like a screenshot 🙂