topic Re: Video card Support for WEBGL2 in ArcGIS Online Questions

Video card Support for WEBGL2

GastonIzaguirre — Mon, 04 Mar 2024 15:47:42 GMT

Hello everyone, I share with you a problem that I am having with the display of content in Map Viewer, since last Friday, March 1, 2024 (after last update, February 2024).

When trying to view any map in Map Viewer, nothing appears on the screen and I can see the following error when inspecting the console:

Uncaught (in promise)
e details :
"Error\n at a.check (https://foo.maps.arcgis.com/apps/mapviewer/js/app/MapMaker.js:4832:384)\n at t.validate.......
message: "WebGL2 is required but not supported."
name: "webgl:required"

But, if I use Map Viewer Classic, I have no problems, I can view the maps without problems.

When checking if my Edge browser has WebGL2 enabled using edge://gpu/ I get:

Graphics Feature Status
=======================
* Canvas: Hardware accelerated
* Canvas out-of-process rasterization: Disabled
* Direct Rendering Display Compositor: Disabled
* Compositing: Hardware accelerated
* Multiple Raster Threads: Enabled
* OpenGL: Enabled
* Rasterization: Unavailable
* Raw Draw: Disabled
* Skia Graphite: Disabled
* Video Decode: Hardware accelerated
* Video Encode: Unavailable
* Vulkan: Disabled
* WebGL: Hardware accelerated
* WebGL2: Hardware accelerated
* WebGPU: Hardware accelerated

Then when checking online:

https://get.webgl.org/
Your browser supports WebGL.

https://get.webgl.org/webgl2/
Hmm. While your browser seems to support WebGL2, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card.

Therefore, apparently it is not a software problem, since the browser does support WebGL2.

So I suspect the problem is with the video card hardware.

I'm working with and old DELL Precision T3500, with NVIDIA Quadro FX 580 (Revision C1, 512 MB) video card.

I don't know how to check if this hardware supports WebGL2.

Could anyone help me with this problem?

Re: Video card Support for WEBGL2

David_McRitchie — Tue, 12 Mar 2024 17:12:13 GMT

Given the age of the card I would suspect that the card does not support WebGL2 however it is worth checking the latest Nvidia drivers.

You can find these on the following page - https://www.nvidia.com/download/find.aspx

Hopefully that helps,

David

Re: Video card Support for WEBGL2

GregoryBologna — Mon, 18 Mar 2024 15:18:07 GMT

I have a user reporting the same issue starting the week of March 4, 2024. I have not been able to reproduce in-house, and I have reached out to the user for troubleshooting with the link below.

https://help.lexialearning.com/s/article/How-to-Turn-on-Web-GL-in-Your-Browser-20516

Re: Video card Support for WEBGL2

DrewDowling — Tue, 02 Apr 2024 00:26:54 GMT

I'm getting this error as well. When I try to access the Map Viewer from a VM instance, the map is blank, and the console shows the error. Map Viewer classic draws fine.

~~The VM doesn't have any passthrough GPU, so I'm guessing that's the issue.~~

I get this error in Firefox. I switched to Chrome, and the map viewer loaded.

Re: Video card Support for WEBGL2

Brian_McLeer — Mon, 21 Jul 2025 16:36:08 GMT

We had a user call with as similar issue for one particular machine. The resolution for him was to disable hardware acceleration within the particular browser.