topic Re: Labels are flashing/blinking in Map Viewer and Instant App in ArcGIS Online Questions

Labels are flashing/blinking in Map Viewer and Instant App

MillionMap — Wed, 06 Mar 2024 14:21:02 GMT

Ever since the Feb 2024 update, my labels are flashing/blinking in Map Viewer and Instant App. They weren't doing this before. I've sent a link to a coworker who doesn't see the flash/blink. I've tried several things but the labels continue to do this. Newly published items since the update are doing this as well.

Re: Labels are flashing/blinking in Map Viewer and Instant App

RussRoberts — Wed, 06 Mar 2024 15:23:37 GMT

Can you share the map and give some info on your device that's showing this issue

operating system and version, browser and version, CPU, graphics card, RAM, is hardware acceleration enabled?

Thanks!

Re: Labels are flashing/blinking in Map Viewer and Instant App

MillionMap — Wed, 06 Mar 2024 15:47:32 GMT

HBKY GIS

For me, any of the published items that has a generated label, the label flashes. It eventually stops after about 5 seconds, but once you zoom in or out, the flashing begins again.

Windows 10 Enterprise, 22H2

Chrome 122.0.6261.95 and Edge 122.0.2365.66

CPU: Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz

Graphics Card:

NVIDIA Quadro RTX 4000 with Max-Q Design

Intel(R) UHD Graphics

Solstice Graphics Adapter

RAM:

48.0 GB (47.7 GB usable)

Re: Labels are flashing/blinking in Map Viewer and Instant App

RussRoberts — Wed, 06 Mar 2024 16:24:35 GMT

Thanks, we have an open ticket we are investigating and you can track it here BUG-000165489

Re: Labels are flashing/blinking in Map Viewer and Instant App

MillionMap — Wed, 06 Mar 2024 18:11:24 GMT

Attached a video of it happening.

Re: Labels are flashing/blinking in Map Viewer and Instant App

WorcesterGTSS — Wed, 06 Mar 2024 18:18:34 GMT

I'm having the same exact problem and I'm the only person I know of in my organization who is experiencing it - I submitted a tech support request to Esri. Hopefully it will be resolved soon because it really makes viewing and editing maps difficult.

Re: Labels are flashing/blinking in Map Viewer and Instant App

RussRoberts — Wed, 06 Mar 2024 18:35:29 GMT

If you can do the same as above and report some device info that would be great.

operating system and version, browser and version, CPU, graphics card, RAM, is hardware acceleration enabled?

Thanks!

Re: Labels are flashing/blinking in Map Viewer and Instant App

dnord — Wed, 06 Mar 2024 19:18:35 GMT

I am currently experiencing the same issues. It's bad timing too as we just launched a pilot project using experience builder so my hope is others aren't having label flickering as well.

Here are my specs:

Windows 10 Pro

Chrome Version 122.0.6261.95

Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

Installed RAM 32.0 GB (31.8 GB usable)

Graphic Acceleration is On

Re: Labels are flashing/blinking in Map Viewer and Instant App

WorcesterGTSS — Wed, 06 Mar 2024 20:03:38 GMT

Hi Russ,

Here's the info.:

Windows 10 Enterprise, 22H2

Browsers:
Edge 122.0.2365.66 (Official build) (64-bit)
Chrome 121.0.6167.161 (Official Build) (64-bit)
Firefox 122.0.1 (64-bit)

Intel(R) Core(TM) i9-9900 CPU @ 3.10GHz 3.10 GHz

Graphics Card:
Intel(R) UHD Graphics 630 and NVIDIA Quadro P2200

RAM:
32.0 GB (31.8 GB usable)

Hardware acceleration is not enabled.

Thanks,

Samara

Re: Labels are flashing/blinking in Map Viewer and Instant App

duvoisie — Wed, 06 Mar 2024 21:09:26 GMT

Same issues here, blinking labels. Not only Experience, but Map Viewer too (Classic does not have that problem).

Core i9-10885H 2.40 GHz / 32 Gb RAM / Nvidia Quadro RTX 3000
Windows 11 Enterprise 23H2
Microsoft Edge

Graphic acceleration is ON

Re: Labels are flashing/blinking in Map Viewer and Instant App

te1945 — Thu, 07 Mar 2024 12:45:05 GMT

Same issue here, which started last Thursday 2/29/24. Flashing and blinking labels which sometimes completely vanish.

Windows 11 Enterprise 22H2

Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz 1.90 GHz

Google Chrome - Version 122.0.6261.112 (Official Build) (64-bit)

16.0 GB (15.8 GB usable)

Re: Labels are flashing/blinking in Map Viewer and Instant App

RussRoberts — Thu, 07 Mar 2024 13:31:06 GMT

thanks! we are investigating a fix to it. It seems localized to certain devices and hopefully will have it patched soon.

Re: Labels are flashing/blinking in Map Viewer and Instant App

RussRoberts — Fri, 08 Mar 2024 17:25:20 GMT

For ppl seeing this issue can you check this app out and see if the issue is fixed with #2 in the list and #1 should repro the issue you see in the apps today.

Re: Labels are flashing/blinking in Map Viewer and Instant App

MillionMap — Fri, 08 Mar 2024 17:29:00 GMT

Both links have blinking labels.

Re: Labels are flashing/blinking in Map Viewer and Instant App

RussRoberts — Fri, 08 Mar 2024 17:32:42 GMT

Thanks! and just to verify this one works as expected (previous release version) https://bsvensson.github.io/various-tests/compare-webmaps/webmap.html?webmap=87e7f204fd1f4595ada62603359ec40c&version=4.28

Re: Labels are flashing/blinking in Map Viewer and Instant App

te1945 — Fri, 08 Mar 2024 17:36:48 GMT

Both links are blinking on my side.

Re: Labels are flashing/blinking in Map Viewer and Instant App

te1945 — Fri, 08 Mar 2024 17:37:20 GMT

They are not blinking for me on this link.

Re: Labels are flashing/blinking in Map Viewer and Instant App

MillionMap — Fri, 08 Mar 2024 17:41:56 GMT

This link does not blink.

Re: Labels are flashing/blinking in Map Viewer and Instant App

mgeorge — Fri, 08 Mar 2024 18:39:43 GMT

Hi all! Sorry for the issue, we are working on coming up with a fix, but unfortunately we have yet to find a device internally that we can use to reproduce the issue. Likely it's specific to particular graphics & driver versions.

For those who are able to reproduce this, are you able to provide us the chrome GPU report? Go to chrome://gpu & click download report to file. This will give us more information about your GPU (including driver version), and whether chrome is applying any workarounds.

It would also be helpful if you could go to https://webglreport.com/?v=2 and see what it says under "unmasked renderer." This will help us to know whether or not the issue is specific to the integrated or discrete graphics. Oftentimes chrome will prefer the integrated graphics.

Re: Labels are flashing/blinking in Map Viewer and Instant App

MillionMap — Fri, 08 Mar 2024 18:48:47 GMT

Unmasked Renderer: ANGLE (Intel, Intel(R) UHD Graphics (0x00009BC4) Direct3D11 vs_5_0 ps_5_0, D3D11)