Swap user types with no extras available?

TSWCD_GIS — Wed, 27 Dec 2023 00:29:23 GMT

Our organization has 29 members and due to some changes in the organization, it would be beneficial to swap two users' User Type to better fit their roles. Is there a way to swap two User Types without having an open one of some kind to temporarily drop one into? Thank you!

Re: Swap user types with no extras available?

ChristopherCounsell — Thu, 28 Dec 2023 11:47:00 GMT

Hi,

No. You can't exceed licencing capacity through ArcGIS Online administration.

However, you could temporarily remove one from your organisation and then reinvite them. Would work OK if they are a user type with no content or group ownership (I e. not a Creator).

Take note of what groups the user is in
(If applicable) transfer content/group ownership
(Optional) enable ESRI access on the user account. This will allow the same user account to exist after removal from the org. Applicable if they have done E learning, access my ESRI, or post on forums etc
Remove the user from the organisation by deleting the account
Change the other user type
Reinvite the user account (if ESRI access - account still exists) or recreate

Otherwise ESRI support can potentially assist with temporary additional licences but it's usually more for cases when there is only one creator for the entire org and an admin needs to be swapped out, etc

topic Swap user types with no extras available? in ArcGIS Online Questions

Swap user types with no extras available?

Re: Swap user types with no extras available?