topic Re: WMTS connection error in ArcGIS Online Questions

WMTS connection error

Berth68 — Mon, 04 Dec 2023 07:34:01 GMT

I am trying to create a WMTS connection in Arcgis online with https://map.data.amsterdam.nl/service?REQUEST=GetCapabilities&SERVICE=WMTS

In Arcgis Pro it works fine and in the Browser it look normal but with Arcgis Online I get: Service does not exits or is inaccessible. What can be the cause of this or how can I debug this?

Re: WMTS connection error

LeslieUK — Tue, 05 Dec 2023 10:04:31 GMT

Hi @Berth68

I have tested the service in ArcGIS Online, and when I add the URL as an item, it allows me to go through and add a service. This might be an issue with your browser or connection.

Can you try adding it as an item in an incognito browser? If that doesn't work, can you try doing this on a different network (e.g. your home wifi if you normally do this in the office)?

I hope that helps!

Re: WMTS connection error

Berth68 — Wed, 06 Dec 2023 11:16:37 GMT

Hi Leslie,

Thank you for testing. I've tried it with different networks and (incognito) browsers but still no luck.

Maybe I'm overlooking something:

Re: WMTS connection error

LeslieUK — Wed, 06 Dec 2023 17:12:09 GMT

Hi @Berth68

How odd! I have done some further testing to make sure that it worked in different configurations. I tested this with an ArcGIS Online organisation account, a Developer account and a Public account, all of which worked without issue, product the images below:

My guess would be your machines firewall or antivirus that might be stopping the connection to the service?

I would test turning them off temporarily and attempting adding it to see if that is causing the issue.

Re: WMTS connection error

Berth68 — Thu, 07 Dec 2023 10:28:59 GMT

Hi Leslie,

Thanks voor trying. A colleague of mine also tested the WMTS connection with a Developer account and that worked as well. So the conclusion is that this has something to do with the configuration in our Esri Online portal. The big question is what? I've added WMTS connections before and that worked fine. So why not this one?

Re: WMTS connection error

Berth68 — Tue, 12 Dec 2023 07:00:56 GMT

I got some help from esri support. Apperently the WMTS URL was added as a trusted server in the security settings. For a service with no authentication this will not work.

Re: WMTS connection error

OTIOSINFOR — Mon, 11 Mar 2024 19:40:51 GMT

Hi Berth68, could you give me more details to solve it?