topic Re: Unable to share items in ArcGIS Online Questions

Unable to share items

Charan — Mon, 06 Nov 2023 18:19:01 GMT

Hi everyone, I'm running into an issue when trying to share the hosted layer with the public. I get the following message: "Unable to share the following items: <<layer name>>". I'm the owner and administrator, so I'm not sure why this is occurring, also considering I have enabled anonymous access.

Could someone please help me fix this issue?

Re: Unable to share items

bbollin — Mon, 06 Nov 2023 18:54:26 GMT

Hi @Charan do you by chance have a developer account

Re: Unable to share items

EmilyGeo — Mon, 06 Nov 2023 19:13:35 GMT

Hi @Charan,

To try to narrow it down, it would help to have more information. Do you have a developer account? When do you see this message (Sharing a layer / Saving a map )? Can you take a screenshot of that message and/or the layer settings?

Re: Unable to share items

LenaOliver — Tue, 07 Nov 2023 07:42:04 GMT

Try contacting the developer? If not, please take a screenshot of the error and post it here.

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Re: Unable to share items

Charan — Tue, 07 Nov 2023 14:06:46 GMT

Hi @bbollin yes I have a developer account

Re: Unable to share items

Charan — Tue, 07 Nov 2023 14:08:28 GMT

Hi @EmilyGeo I have a developer acc and I receive this issue when sharing a layer.Please see the following error message:

Re: Unable to share items

EmilyGeo — Tue, 07 Nov 2023 16:11:04 GMT

Hi @Charan,

It sounds similar to this issue. There have been some changes to developer accounts with the latest update where you'll need to adjust some settings to authenticate the API key on publicly shared layers. Please see that issue for the solution.

Best, Emily

Re: Unable to share items

AudreyDawson — Sat, 14 Dec 2024 07:51:30 GMT

The issue might be due to sharing restrictions on the layer or its dependencies. Ensure anonymous access is enabled in your organization settings, and verify that the layer and any related items (like views or tables) are also shared publicly. If premium data is involved, additional permissions may be required. townscaper