topic Re: Unable to customize webmap popups in ArcGIS Online Questions

Unable to customize webmap popups

South_JordanCity_of — Tue, 30 Jul 2019 15:27:07 GMT

Hi all!

This morning I noticed that I'm unable to customize any popup for any of our webmaps.

When I click on Configure Popup, nothing happens. This is the case for all of our maps. I tried Chrome, Firefox, and Edge (which is useless to the begin with..)

I know it worked a few days ago.

Is anybody experiencing the same issue? Any ideas on how to fix this?

Thanks!

Marc

Re: Unable to customize webmap popups

JoeBorgione — Tue, 30 Jul 2019 16:03:18 GMT

Seeing your post, I just gave one a try: seems to work just fine for me. I'm using Chrome.

Re: Unable to customize webmap popups

South_JordanCity_of — Tue, 30 Jul 2019 16:14:46 GMT

Occasionally it works on one layer, but when I hit cancel and try it again, it goes back to not doing anything.

I even tried re-publishing the service, but that didn't do the trick either.

For now, I guess I just wait and see if it somehow gets resolved.

Maybe I should try it on a different machine.. nope, still nothing..

Re: Unable to customize webmap popups

JoeBorgione — Tue, 30 Jul 2019 16:25:01 GMT

That seems really weird; I wish I could provide an answer...

Re: Unable to customize webmap popups

JaredPoe1 — Tue, 30 Jul 2019 16:30:56 GMT

Hi Marc,

I see that you had tried different browsers but have you tried clearing the cache on your original browser?

Is anyone else within your organization able to go into the web maps and configure pop-ups?

Are you able to perform all other functionality on the web maps? (Analysis, change symbology, etc.)

If you create a new web map with sample data, do you still experience this issue?

Best,

Jared

Re: Unable to customize webmap popups

South_JordanCity_of — Tue, 30 Jul 2019 17:12:58 GMT

Jared, thanks for your reply.

I did empty the cache on both browsers (Chrome and Firefox) - same result, unable to configure popups
I had my colleague try to configure popups, but he's experiencing the same issue
I am able to change the symbology and run analyses
Configuring the popups seems to be working fine when I added data from living atlas

One other thing that I noticed: non-secured layers let me configure the popup. But: as soon as I add a secured layer to the map and try configure its popup, the non-secured layer stops letting me configure the popup. Very strange..

Any thoughts?

Marc

Re: Unable to customize webmap popups

JaredPoe1 — Tue, 30 Jul 2019 17:50:49 GMT

Hi Marc,

This is certainly interesting... I'm not exactly sure what's going on here. Have you checked the web traffic when attempting to click the Configure pop-up option? This can be done by clicking F12 on your keyboard. If you receive any errors or responses, let me know.

Also, what kind of layer is this that you are attempting to configure pop-ups on? Is this a hosted feature layer being stored in your AGOL organization, an ArcGIS Server service being brought in, or something else?

Who owns the layers that you are attempting to configure pop-ups on? If the layer is stored in AGOL, is the layer at least shared with the organization?

Re: Unable to customize webmap popups

South_JordanCity_of — Tue, 30 Jul 2019 18:46:07 GMT

Jared,

I used the Inspect function in Chrome when I first encountered the issue this morning, but it didn't give an error message or anything that would indicate what the problem could be.

All layers are published to our ArcGIS Server, none of them are hosted layers in our AGOL organization.

Thanks for looking into this.

Marc

Re: Unable to customize webmap popups

JaredPoe1 — Tue, 30 Jul 2019 18:56:51 GMT

Hi Marc,

Since you mentioned that this worked a few days ago, would you be able to try restarting the service from ArcGIS Server you are attempting to configure pop-ups on and try again?

Are there any errors showing in the Server logs?

Re: Unable to customize webmap popups

South_JordanCity_of — Tue, 30 Jul 2019 19:05:29 GMT

Jared,

I already tried that. Even tried to re-publish the service. The problem is that this issue occurs on all of our secured layers.

Re: Unable to customize webmap popups

South_JordanCity_of — Wed, 31 Jul 2019 17:04:23 GMT

Quick update: configuring popups is still not working. Whereas I though it only affects secured layers from our server, the problem still occurs after I made a previously secured layer public (no restrictions).

Here's what I tried so far:

reset field order in the mxd and republished
moved the shape field to the bottom (read that somewhere else that dealt with a similar problem) and republished
restarted service
restarted the ArcGIS service on our server
removed security on layer
created a new mxd, published service

None of the steps fixed the problem. I'm unable to configure the popup for most of our layers.

Re: Unable to customize webmap popups

South_JordanCity_of — Wed, 31 Jul 2019 18:00:56 GMT

Ok, so I think I figured out the problem.

I have a test mxd/service with 3 layers:

Culinary Water lines

Hydrant grid

Pressure Zone grid

published the mxd with all fields enabled
1. all 3 layers added to webmap --> unable to configure popups
2. remove pressure zone grid layer --> able to configure popups
3. added Pressure Zones layer --> unable to configure popups
published mxd with GlobalID field unchecked for pressure zones --> able to configure popups
all other layers have their GlobalID field enabled..
double checked and re-enabled GlobalID field for pressure zones, republished service --> unable to configure popup
unchecked GlobalID for pressure zones --> able to configure popups

So it appears that there is some issue with the GlobalID field for the Pressure Zones layer. Why or what? no idea. If one GlobalID field is causing issues, it denies me to configure popups for any of the layers in the service.

I'm not 100% sure if this is the actual issue, but disabling the GlobalID field for that layer fixed the problem.

Any thoughts on that?

Marc

Re: Unable to customize webmap popups

JoeBorgione — Wed, 31 Jul 2019 18:45:29 GMT

One question on global ids: how are you using them?

Re: Unable to customize webmap popups

South_JordanCity_of — Wed, 31 Jul 2019 19:29:22 GMT

Joe,

we used them for database replication purposes in the past as well as attaching images to some of our feature classes using collector and the old arcgis app for iOS. We were also evaluating if we should use the GlobalID field as a unique identifier in combination with our new asset management system, but eventually decided against it (except of one feature class).

Marc

Re: Unable to customize webmap popups

JoeBorgione — Wed, 31 Jul 2019 20:04:34 GMT

I was hoping you'd say replication! There are plenty of others out there that (mis) use them for other purposes and then come to the conclusion that global ids are really good for one thing.... Replication....

Re: Unable to customize webmap popups

South_JordanCity_of — Wed, 31 Jul 2019 20:08:51 GMT

hmm.. so this was a test!

I'm going to have to tell Matt what you did.... 😉