topic Re: Only half of map/layer loads...? in ArcGIS Online Questions

Only half of map/layer loads in Dashboard map...?

ArmstKP — Thu, 07 Sep 2023 18:11:02 GMT

I have several different dashboards with different hosted feature layers. Often, when the dashboard is opened, only half of the map/layer loads. Anybody have any idea why this is?

Here is an example:

Re: Only half of map/layer loads...?

RussRoberts — Thu, 07 Sep 2023 13:14:47 GMT

Hello, couple questions

What type of layer is it?

Can you share the map and layer?

Thanks!

Russ

Re: Only half of map/layer loads...?

ArmstKP — Thu, 07 Sep 2023 13:34:40 GMT

@RussRoberts This layer is just a hosted feature layer in AGOL. I have shared the layer and webmap with you.

Re: Only half of map/layer loads...?

ArmstKP — Thu, 07 Sep 2023 14:27:32 GMT

@RussRoberts I thought I should add, that these issues seems to be always when these layers are within a dashboard map...

Re: Only half of map/layer loads in Dashboard map...?

heman7 — Thu, 07 Sep 2023 14:52:36 GMT

Not sure how to solve your specific question but in general when dealing with more than one kind of geo data I find it useful to use MapBox. You can add layer upon layer of stuff and then make that map the map for your viz. Then I just use my most relevant one set of geo data in the Tableau view so I don't have to struggle to make it handle two.

Re: Only half of map/layer loads...?

RussRoberts — Thu, 07 Sep 2023 14:53:53 GMT

Can you share it to a group with russell_jsapi

Thanks!

Re: Only half of map/layer loads...?

ArmstKP — Thu, 07 Sep 2023 15:09:46 GMT

@RussRoberts invited.

Re: Only half of map/layer loads...?

David_McRitchie — Thu, 07 Sep 2023 16:26:52 GMT

Just to add I have seen similar behaviour before in a few cases. In these, it tends to be specific to a certain projection system and geometrically complex data.

I find redoing the Spatial Index or optimising the Layer drawing tends to resolve these and so that might assist in this issue.

Hope that helps!

David

Re: Only half of map/layer loads...?

ArmstKP — Thu, 07 Sep 2023 17:37:17 GMT

@David_McRitchie @RussRoberts David, thank you so much!! I have gone and done what you had mentioned and it seemed to fix the issue.

Re: Only half of map/layer loads...?

ArmstKP — Thu, 07 Sep 2023 18:09:29 GMT

@David_McRitchie @RussRoberts After rebuilding indexes and optimizing the layer drawing and solving the issue by reloading the dashboard, the issue is already back. The features on the upper half of the map don't draw when dashboard is opened up, again:

Re: Only half of map/layer loads...?

RussRoberts — Thu, 07 Sep 2023 19:28:56 GMT

I would open a support ticket for this case. I wasn't able to see the missing feature tiles in dashboard before the index rebuild. What browser, version and device OS is reproing this?