topic Re: Maps not loading or loading extremely slowly in ArcGIS Online Questions

Maps not loading or loading extremely slowly

JGVadnais1 — Mon, 28 Aug 2023 16:20:57 GMT

Hello,

I created an instant app on Friday. It worked as expected. Loaded quickly. Today, it takes the app 5 -10 minutes to load. I'm using the same computer as Friday and I've rebooted and cleared the cache.

Any reason as too why this is happening?

https://redlandsusd.maps.arcgis.com/apps/instant/interactivelegend/index.html?appid=1eb77e447b6e4190bf10e50519ebc4f8

Thank you,

Jenn V

Re: Maps not loading or loading extremely slowly

ArmstKP — Tue, 29 Aug 2023 13:15:09 GMT

Almost daily we see our layers loading slowly, intermittently throughout the day. It's pretty frustrating actually.

Re: Maps not loading or loading extremely slowly

David_McRitchie — Wed, 30 Aug 2023 16:23:11 GMT

Hey Jenn,

Can we confirm if the data is being hosted on ArcGIS Online? If so then I would recommend a test of rebuilding the spatial index of any Hosted Feature Layers. I would also recommend optimising the layer drawing as country boundaries can be very geometrically complex, and so this may slow the service down.

You can find these options within the layer settings from the Content page of ArcGIS Online.

Hope that helps,

David

Re: Maps not loading or loading extremely slowly

JGVadnais1 — Fri, 01 Sep 2023 16:11:09 GMT

Thank you!

Re: Maps not loading or loading extremely slowly

David_McRitchie — Tue, 05 Sep 2023 16:18:22 GMT

Glad to help! Hope everything is working fine now. If not then please let me know.

If this has resolved your issue could I please ask if you could mark my post as the solution just for anyone else encountering the same issue?

Many thanks!

David