topic Re: Basemap group issue with AGOL in ArcGIS Online Questions

Basemap group issue with AGOL

JamieWallace — Wed, 16 Aug 2023 21:17:42 GMT

After a back and forth with support today, I'm stuck. I'm being told there's no fix, nor will there be any changes to the functionality of this. I created a custom basemap. Basically just the outline of an area. I also have built an experience builder app to house the webmap with all of my data. Inside the experience builder, I'm using the basemap switcher widget. When loading the EB app, my custom basemap group shows up in the basemap gallery widget EXCEPT for the single custom basemap I created. The strange thing is that the custom basemap DOES show up on the map initially. The problem is, when you switch to a different basemap, there is no way to toggle the original custom basemap back on unless you refresh the entire map. Not a huge deal until you find that there is no "return to previous map state" options for experience builder. Basically any navigation you've done is long gone on a refresh. Does anyone by chance have a work around for this?

Re: Basemap group issue with AGOL

AndreasHall — Thu, 17 Aug 2023 09:22:32 GMT

If the reason that your base map is incompatible with the widget is due to its coordinate system you could just recreate your base map in the same coordinate system as the other base maps. Did support tell you why your base map was incompatible?

Re: Basemap group issue with AGOL

JamieWallace — Thu, 24 Aug 2023 17:57:58 GMT

Support said that this was just the way the application works and there's no plan to change it. It's not a coordinate system issue, the basemap works as long as I'm signed in to Arcgis Online.

Re: Basemap group issue with AGOL

MeghanBlair — Fri, 29 Mar 2024 16:40:28 GMT

Did you ever find a solution to this? I am experiencing the same issue.