topic Re: Pop-ups not working in Map Viewer in ArcGIS Online Questions

Pop-ups not working in Map Viewer

Triflight — Thu, 20 Apr 2023 16:18:30 GMT

Hi,

I have a web map created in ArcGIS Online where the pop-ups for one of the layers does not work. When clicked on, instead of the pop-up popping up nothing happens. The other layers on the map have their pop-ups working correctly.

The problem layer in question has pop-ups turned on and they are custom configured to display a select number of fields & it uses an Arcade expression for the title.

When using the map in the Field Maps mobile app and selecting a feature from this layer, the custom configured pop-up works and can be viewed. When viewing the map in Map Viewer Classic, the custom configured pop-up works and can be viewed. When viewing the map in Experience Builder using the map widget, the issue persists and the pop-ups do not work.

I am truly unsure why Map Viewer refuses to display pop-ups for this single layer, any assistance would be greatly appreciated.

Re: Pop-ups not working in Map Viewer

RussRoberts — Thu, 20 Apr 2023 16:42:52 GMT

Can you share the map and I can take a look. If both Map Viewer and Experience Builder are showing the issue it could be related to API both apps use.

Re: Pop-ups not working in Map Viewer

Triflight — Thu, 20 Apr 2023 16:53:10 GMT

I, unfortunately, cannot share the map for data security reasons.

I had assumed that Experience Builder's pop-up weren't working simply because the widget shows the same view as the Map Viewer and since Map Viewer didn't work, neither would Experience Builder. An additional detail that I forgot to add is that Experience Builder is actually linked to a different map that also has the same hosted feature layer as the first map. So 2 different maps displaying the same hosted feature layer who's pop-ups do not work correctly. Other pop-ups work correctly on both maps.

Is the API something I could check myself with no background in it?

Re: Pop-ups not working in Map Viewer

RussRoberts — Thu, 20 Apr 2023 17:00:17 GMT

You can toss you web map id in this sample and see if you get popups returned.

https://developers.arcgis.com/javascript/latest/sample-code/sandbox/?sample=webmap-basic

I would say the next steps you will have to log an issue with support and someone will have to look at the web map and layer to see if there is a property overriding the popup or another issue present.

Re: Pop-ups not working in Map Viewer

RussRoberts — Thu, 20 Apr 2023 17:03:17 GMT

One other thing - double check that the layer supports query. If query is not present on the service capabilities we wont be able to generate the popup.

Re: Pop-ups not working in Map Viewer

Triflight — Thu, 20 Apr 2023 17:38:26 GMT

Pop-ups for the layer continue to not work in the sample. Pop-ups for the other layers continue to work.

I'm not 100% sure how to check if the layer supports query, best I could find from googling is to check the hosted feature layer's editing permissions, which are all set to the highest editing capability level. Screenshot below:

Re: Pop-ups not working in Map Viewer

RussRoberts — Thu, 20 Apr 2023 17:50:59 GMT

You would see this at the REST level for the service under

Supported Operations:

Re: Pop-ups not working in Map Viewer

RhettZufelt — Thu, 20 Apr 2023 17:55:50 GMT

Have you tried just configuring with default popup? Would at least tell you if it was related to haveing an Arcade expression as part of it.

Re: Pop-ups not working in Map Viewer

Triflight — Thu, 20 Apr 2023 18:00:04 GMT

I am unfamiliar with how to access the REST level, as far I know the layer is hosted on my ArcGIS Online account and I don't see any other settings on the ArcGIS Online page. The layer in question was created in ArcGIS Pro and then transferred to ArcGIS Online via the Publish Web Layer tool if that makes any difference. Prior to yesterday, the pop-ups on this layer were operating correctly. Then, they stopped working for reasons unknown to me.

Re: Pop-ups not working in Map Viewer

Triflight — Thu, 20 Apr 2023 18:11:54 GMT

I have not reset the pop-ups to default but when removing the Arcade expression and changing the title to both a field and also simply the word "title", the pop-ups continue to work. The Arcade expression, the field, and the word "title" all worked correctly in the little pop-up preview that Map Viewer gives you. It's only when actually attempting to click on a feature does the pop-up not pop-up.

There is another layer with an Aracde expression as part of the title, the same Arcade expression in fact, that operates correctly.

Re: Pop-ups not working in Map Viewer

PhilippeVDV — Thu, 08 Jun 2023 05:43:18 GMT

Did you manage to solve this? I'm running into the same issue. In the popup preview everything works well, but when clicking on a feature on the map nothing happens. I saw this behavior after the February 2023 update of ArcGIS Online. Exactly the same popup worked fine before in the new map viewer.

Phil

Re: Pop-ups not working in Map Viewer

RussRoberts — Thu, 08 Jun 2023 13:14:50 GMT

If you can share a map I can help take a look but no repro maps + layers have been shared so I cant really say what the issue is.

Re: Pop-ups not working in Map Viewer

PhilippeVDV — Thu, 08 Jun 2023 18:31:38 GMT

Hereby a link to a publicly shared web map: https://www.arcgis.com/apps/mapviewer/index.html?webmap=a849e0983ed6453abf616c5f85a94f5b

The layer that gives problems = Habitats

Although the popup is visible in the preview, nothing happens when clicking on a feature.

Popup- preview:

I can only make the pop-up visible when I add an extra attribute to the popup that is now hidden. It concerns the field 'Hab'. No idea whether it is related but this 'Hab' field is the field on which the symbology is based + it's also the display field. Choosing another display field does not solve the issue. As said, the same web map opens fine in the old map viewer and opened fine in the new map viewer before the February 2023 update. Thanks in advance for investigating!

PS: If needed I can share the map package for the MXD from which we published the service. Service is hosted on ArcGIS Enterprise and was added to the web map in ArcGIS Online

Re: Pop-ups not working in Map Viewer

RussRoberts — Thu, 08 Jun 2023 18:45:33 GMT

I can see the issue the HAB field is being used to style the layer but its excluded from the popup field list. I tested this out in a dev build for the upcoming release with the map you provided and it looks like the issue is resolved.

Re: Pop-ups not working in Map Viewer

PhilippeVDV — Fri, 09 Jun 2023 06:53:42 GMT

Thanks a lot! When is the upcoming release for ArcGIS Online planned?

Re: Pop-ups not working in Map Viewer

RussRoberts — Fri, 09 Jun 2023 12:24:09 GMT

planned to roll out in the next week or two.

Re: Pop-ups not working in Map Viewer

Rolley — Mon, 10 Jul 2023 23:46:43 GMT

Hi mate, I have been bamboozled by this exact issue for a couple of months too. However I just found the amusing fix. For the particular layer that pop-ups no longer work on - did you enable the Legend? I enabled the legend on a layer which had popups some months ago, at the same time that the popups stopped working for that layer. I only now just thought I would take the legend off for that layer, and suddenly the popups started working again. Fixed lol.

Re: Pop-ups not working in Map Viewer

PhilippeVDV — Tue, 11 Jul 2023 06:22:44 GMT

@Rolley , for me the issue was fixed after the June 2023 update of ArcGIS Online. Legend is enabled on the layer that had this issue

Re: Pop-ups not working in Map Viewer

Rolley — Wed, 12 Jul 2023 00:44:50 GMT

Oh well that's great the update fixed it for you 🙂 Strange about the legend fix at my end 🙂

Re: Pop-ups not working in Map Viewer

JerrySneary — Thu, 21 Sep 2023 13:42:37 GMT

I am now having this issue. I just created the layer yesterday. The default popup doesn't work neither does a custom. I've turned on and off the legend option, and I created a new map nothing has fixed this issue.