topic Map Tour error in IE8 in ArcGIS Online Questions

Map Tour error in IE8

CharmaleeSandanayake — Tue, 13 Aug 2013 12:37:30 GMT

I created a map using the new version of the map tour template, but the map does not load in IE8. Most people in my organization use IE8 so I would really like it to work there.

The website for the map is:
http://maps.peterborough.ca/culture/publicart/

The website does work when saved to my localhost on my personal computer, but when I moved it to our public server, I get the error:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)
Timestamp: Tue, 13 Aug 2013 13:32:13 UTC

Message: Object doesn't support this property or method
Line: 955
Char: 6
Code: 0
URI: http://maps.peterborough.ca/culture/publicart/

Does anyone have any insight on how to fix this error? Is it something I have to modify on the server?
Thanks for your help.

Re: Map Tour error in IE8

GregoryL_Azou — Tue, 13 Aug 2013 20:11:02 GMT

Sorry for the inconvenience, this is a recently known issue.

A simple edition of index.html should fix your issue.
Replace

<meta http-equiv="X-UA-Compatible" content="chrome=1">

with

<meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1" />

Re: Map Tour error in IE8

CharmaleeSandanayake — Wed, 14 Aug 2013 11:14:01 GMT

Thanks! That did the trick.

Re: Map Tour error in IE8

JuneAcosta — Thu, 19 Sep 2013 13:51:09 GMT

Charmalee,

We are currently testing the tour map for public art in our city. I have downloaded the template and we are using a arcgis online basemap. For the last week we have been testing on various pc's with various versions of IE. I have a pc with IE9 and I cant figure out the issue. While searching the forum I found your map and it works great on the on the IE 9 pc.

Are you hosting the template on your own server? How old is your template? Is it the most current? I added the content="IE-Edge,chrome=1" to the meta tag. Do you have the same setting?

-June

Re: Map Tour error in IE8

CharmaleeSandanayake — Mon, 23 Sep 2013 11:54:07 GMT

June,
We are hosting the website on our server. The map data is published to our server as a url. This url is referenced in an ArcGIS.com web application. (http://www.arcgis.com/home/item.html?id=d7602cc3fede4a7ca81bbbc2e72e71b9).
The webmap id from ArcGIS.com is referenced in the index.html page of the map tour website.

I used the most recent version of the map tour template(version 2.0). I did use the meta tags you mentioned.
Good luck,
Charmalee