topic Re: AGO Publishing Error - Failed to Rename Cache Folder in ArcGIS Online Questions

AGO Publishing Error - Failed to Rename Cache Folder

JD1016 — Thu, 16 Jun 2022 17:20:20 GMT

Hello,

I'm seeing a listed error in the ArcGIS Server Manager logs indicating "Failed to rename cache folder".

After using "Overwrite an existing service" under "Share as Service" to update a published service I noticed my edits were not coming through to the final product in AGO. However, if I take the same project file, resave with a new name, and select "Publish a service" under "Share as Service" all my updates are present. This is not a great work around for me since I would need to re-apply a significant number of custom pop-up configurations that are applied with the original thereby drastically inflating the workload to update a single service.

We are using ArcGIS 10.8.1.

Does anyone have any suggestions on how this can be remedied or investigated to resolve?

Thank you.

Jeff

Re: AGO Publishing Error - Failed to Rename Cache Folder

JillianStanford — Thu, 16 Jun 2022 17:35:51 GMT

Jeff,

Does this bug seem to be what you're experiencing - Bug NIM089166 ?

Jill

Re: AGO Publishing Error - Failed to Rename Cache Folder

JD1016 — Thu, 16 Jun 2022 17:44:13 GMT

Jill,

Thank you for responding to my post.

Yes. That is exactly what is happening.

Not quite sure I am exactly thrilled with the solution they suggest though.

I do appreciate you taking the time to pass it along. Most kind.

Jeff

Re: AGO Publishing Error - Failed to Rename Cache Folder

JillianStanford — Thu, 16 Jun 2022 17:47:14 GMT

Hi Jeff,

In my experience Overwrite usually works without issue but maybe once in a while the service gets corrupted and needs to be deleted and republished.

Thanks,

Jill

Re: AGO Publishing Error - Failed to Rename Cache Folder

JD1016 — Thu, 16 Jun 2022 17:49:53 GMT

Hi Jill,

Yes...I was hoping to avoid that scenario...but alas...that might not be the case.

I appreciate your help though.

Thanks.

Jeff