topic Layers not Loading on Google Chrome in ArcGIS Online Questions

Layers not Loading on Google Chrome

Anonymous User — Tue, 10 May 2022 18:36:16 GMT

When loading my public map viewer application using Google Chrome, I am getting the error, "The layer [layer name here], cannot be added to the map." I have double checked the layer settings and am having no issues when I open the same map in Edge. Is anyone having a similar issue? I saw that Chrome updated yesterday (5/9/22), so I am not sure if that is it?

Otherwise these layers are hosted on my organization's server, which is not through Enterprise, but all the other publicly viewable layers off of this server are loading without a problem on Chrome.

Any help is appreciated!

Re: Layers not Loading on Google Chrome

RobertBorchert — Wed, 11 May 2022 12:09:39 GMT

That is odd and alarming. My Chrome updated as well but I have not seen any issues at this time.

Re: Layers not Loading on Google Chrome

Anonymous User — Wed, 11 May 2022 14:19:47 GMT

Thank you for the check in! I am thinking now that it might be a certificate problem between our server and Chrome, but I will make a note when we pin down the issue in case anyone else experiences this issue.

Re: Layers not Loading on Google Chrome

Anonymous User — Wed, 06 Jul 2022 16:04:55 GMT

Noting for anyone that comes across this problem in the future: this problem ended up being an issue with Google Chrome recognizing machine credentials when logging into applications that were accessible from the organization only via a direct URL. Our workaround for this was to encourage users to access in a Microsoft Edge browser or to log into the application through ArcGIS Online.