topic Custom homepage not showing for public users in ArcGIS Online Questions

Custom homepage not showing for public users

Anonymous User — Tue, 10 May 2022 12:16:42 GMT

We want the public to be able to access our homepage. I have switched on 'Allow anonymous access to website' in the security settings. I have started creating a custom homepage and so far, the homepage is just a title, a cover image and a text block. When I am logged into AGOL, I can see it. But if I sign out, I get a default ArcGIS Online homepage (with adverts and info about ArcGIS Online).

Is there another security setting I need to check?

Thanks for any help!

Re: Custom homepage not showing for public users

jcarlson — Tue, 10 May 2022 12:45:16 GMT

What is your homepage URL?

Re: Custom homepage not showing for public users

Anonymous User — Tue, 10 May 2022 13:34:31 GMT

This is the homepage URL

https://meanwoodvp.maps.arcgis.com

Re: Custom homepage not showing for public users

jcarlson — Tue, 10 May 2022 14:32:38 GMT

It looks like it's loading legacyHomePage.html. Have you officially switched your homepage in the org settings?

Re: Custom homepage not showing for public users

Anonymous User — Tue, 10 May 2022 15:45:41 GMT

We only started with ArcGIS in July 2021 so I didn't think we had a legacy homepage. If I click Homepage under Settings I just get a link to the home page editor.

I think the problem only occurred after I started configuring the homepage with the editor (though I'm not 100% sure because we haven't been directing public users to the homepage yet and I'm usually signed in.)

Re: Custom homepage not showing for public users

Anonymous User — Wed, 11 May 2022 08:06:05 GMT

Thanks for your advice so far, Josh. I've read this article and it says 'All ArcGIS Online organizations created after June 30, 2020 only have the new home page, so they don’t need to transition.'

Let’s transition to the new ArcGIS Online home page (esri.com)

Do you think I should create a new question asking why our homepage is loading legacyHomePage.html?

Any further advice would be great!