topic Saving a blank Map Viewer Classic map in AGO prompts for user/pass to our on premises Portal? in ArcGIS Online Questions

Saving a blank Map Viewer Classic map in AGO prompts for user/pass to our on premises Portal?

MichaelSnook — Fri, 08 Apr 2022 15:26:48 GMT

Hi...this is a weird one that seems to have just started. When saving a map in Map Viewer Classis in our Organizational AGO account (even a blank map) we are prompted for a login to our external on-premises portal. I can't find anything that would be referencing back to our portal that is not shared publicly. Any ideas would be great!

Thanks.

Re: Saving a blank Map Viewer Classic map in AGO prompts for user/pass to our on premises Portal?

jcarlson — Fri, 08 Apr 2022 15:28:30 GMT

Is there something in the basemap or the map's locator that isn't shared publicly?

What's the URL of the map?

Re: Saving a blank Map Viewer Classic map in AGO prompts for user/pass to our on premises Portal?

MichaelSnook — Fri, 08 Apr 2022 15:40:02 GMT

That's the weird thing...the 2 utility services (printing, and Directions/Routing) that we have set in AGO use our Portal but they are both shared publicly. The default basemap is just ESRI topo and the geocoder is the ArcGIS World Geocoder. Also our basemap gallery group is shared publicly as is everything in it.

Here's the test map url:

https://mcgis.maps.arcgis.com/home/webmap/viewer.html?webmap=48e75827197744838f3399b45275270d

Re: Saving a blank Map Viewer Classic map in AGO prompts for user/pass to our on premises Portal?

jcarlson — Fri, 08 Apr 2022 15:47:42 GMT

Hmmm. I don't see a login prompt over here.

Re: Saving a blank Map Viewer Classic map in AGO prompts for user/pass to our on premises Portal?

MichaelSnook — Fri, 08 Apr 2022 16:03:57 GMT

It only happens when saving the map.

Re: Saving a blank Map Viewer Classic map in AGO prompts for user/pass to our on premises Portal?

jcarlson — Fri, 08 Apr 2022 16:06:51 GMT

Well, I only have access to "Save As", but it works fine. I was able to save a copy to my own org:

https://kendall.maps.arcgis.com/home/item.html?id=edf609394c5e4fcda622d9fa00f64173

Re: Saving a blank Map Viewer Classic map in AGO prompts for user/pass to our on premises Portal?

MichaelSnook — Fri, 08 Apr 2022 16:13:47 GMT

Yeah...it only happens when saving a new map...time for a ticket!