topic Re: Cannot alter sharing level for AGOL content in ArcGIS Online Questions

Cannot alter sharing level for AGOL content

EthanMcIntosh — Mon, 14 Mar 2022 13:27:18 GMT

On my ArcGIS Online organizational account, I am unable to alter the sharing permissions for any of the AGOL content I have created. This seems to be a new issue, as I created a web map last week and was able to change it from private to Public (Everyone), and now today, when I click on the Share icon, the menu that appeared last week with those options does not appear anymore. When I click on the icon, nothing happens.

I tried clicking on the sharing icons for other content I've made in the past, and it's the same issue. I have also tried signing into that account from multiple browsers (Firefox, Chrome, Edge), restarting my computer, and clearing my Firefox cache & cookies, all to no avail.

Re: Cannot alter sharing level for AGOL content

BryndaHatch — Wed, 16 Mar 2022 13:56:41 GMT

Is it possible your user role was changed to Viewer or Data Editor? Looking at this page, https://doc.arcgis.com/en/arcgis-online/reference/roles.htm, it shows that users with those roles cannot share.

Re: Cannot alter sharing level for AGOL content

EthanMcIntosh — Thu, 17 Mar 2022 01:24:12 GMT

Thanks for the suggestion! I just checked my profile, and my user type is GIS Professional Advanced, which should let me share things.

I did notice that I was recently added to a "Role" with the following privileges. These privileges look like they include some kind of sharing, but is it possible that this extra role that I was given recently could somehow override my existing user privileges?

Re: Cannot alter sharing level for AGOL content

EthanMcIntosh — Tue, 22 Mar 2022 18:27:09 GMT

Update: I contacted the administrator of my organization to revert me to my previous role, and that fixed the issue. I didn't realize that even if your "User Type" is GIS Professional Advanced, it's your "Role" that ultimately determines what you can or can't do.