topic Re: Troubleshooting process for uploading to ArcGIS Online in ArcGIS Online Questions

Troubleshooting process for uploading to ArcGIS Online

mattkramer — Wed, 12 Jan 2022 23:46:38 GMT

Hello,

I have some feature layers that I am trying to publish to ArcGIS online. When doing this from ArcPro (2.9.1) my progress bar gets to "Upload service definition" and gets hung up. When checking the log for this, there does not seem to be an error, just no progress past this step. When I try to do the same thing from ArcMap (10.8.1), I get a similar experience, just with the progress bar text reading "Extracting files from service definition". Is there anything I can do locally to troubleshoot this issue? Without any error or log of what is wrong I am not sure how to best solve this problem. I have published services from both ArcPro and ArcMap before with zero issue using the same workflow so I am not sure what is going on.

Any help would be appreciated!

Re: Troubleshooting process for uploading to ArcGIS Online

TomBurj — Thu, 13 Jan 2022 12:56:09 GMT

I am also having this issue. No problems earlier in the week, but starting last night can't upload anything. Also gets stuck on "Uploading service definition", although in my case after about 20 - 30 minutes it'll eventually fail with

StatusMessage: Publishing web layer (AGO)
StatusMessage: Publishing web layer failed (AGO)
StatusMessage: Publishing tool execution failed
Status: Failed ErrorMessage: Failed to publish web layer

Layers that uploaded fine a few days ago no longer work. I am an administrator for my org so definitely have the right permissions, sufficient storage space, everything fine in system health, same problem on different PCs and ArcGIS versions (Pro 2.6 and 2.9), same issue with feature and tile layers. I tried saving a layer as a Service Definition, then creating a layer from that manually through the ArcGIS Online web interface, but that gets stuck on "Checking status...".

Can't think of anything else to try, seeing someone else with the same issue makes me think it's something on Esri's end?

Re: Troubleshooting process for uploading to ArcGIS Online

SSMGroup — Thu, 13 Jan 2022 14:25:57 GMT

I'm also having similar issues.

Just updated to ArcPro 2.9.1. I'm trying to overwrite a web layer. It failed twice, now it appears to get stuck on "uploading service definition."

After reviewing the logs for my failures, this is the failure message I received:

2022-01-13 08:36:07 Status: Failed ErrorMessage: Failed to publish web layer

Re: Troubleshooting process for uploading to ArcGIS Online

ChadLandgraf1 — Thu, 13 Jan 2022 14:35:21 GMT

Same problem here after upgrading to 2.9.1. I can't overwrite hosted layers or tables. The process gets stuck at the "Uploading Sevice Definition" stage.

Re: Troubleshooting process for uploading to ArcGIS Online

DonCavinessGeo — Thu, 13 Jan 2022 14:48:30 GMT

I have just started having this issue as well late afternoon on Jan 12, 2022. Anyone have any luck getting a resolution?

Re: Troubleshooting process for uploading to ArcGIS Online

SSMGroup — Thu, 13 Jan 2022 14:50:16 GMT

I'm going to revert back to an older version of ArcPro until this gets sorted out. I need to be able to publish to ArcOnline today.

Re: Troubleshooting process for uploading to ArcGIS Online

DonCavinessGeo — Thu, 13 Jan 2022 14:52:41 GMT

I was using an older version and having the same issue. I upgraded this morning just to see if that would help and nope, same issue. I think it is an AGO issue and not Pro.

Re: Troubleshooting process for uploading to ArcGIS Online

Anonymous User — Thu, 13 Jan 2022 14:54:12 GMT

Same issue. ArcGIS version is 2.8.0. I am publishing from the admin's account. Our organization has enough credits. The layer has 31 features. The level of details is low, because the polygons are either county or city boundaries.

I have also raised this question here: https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-fails-to-publish-web-layer/m-p/1133265#M49945

I tried to publish other layers, that I know I published before successfully. No luck.

last three rows marked as 'failed' from the log:

Test_Layer 25 WebFeatureLayer Ceres Environmental Services, Inc. https://www.arcgis.com/ ceres.admin 2022-01-13 09:46:00 Status: InProgress StatusMessage: Publishing web layer failed (AGO)

Test_Layer 25 WebFeatureLayer Ceres Environmental Services, Inc. https://www.arcgis.com/ ceres.admin 2022-01-13 09:46:02 Status: InProgress StatusMessage: Publishing tool execution failed

Test_Layer 25 WebFeatureLayer Ceres Environmental Services, Inc. https://www.arcgis.com/ ceres.admin 2022-01-13 09:46:05 Status: Failed ErrorMessage: Failed to publish web layer

Re: Troubleshooting process for uploading to ArcGIS Online

SSMGroup — Thu, 13 Jan 2022 15:04:29 GMT

Oh that's good to know!

Re: Troubleshooting process for uploading to ArcGIS Online

AMoyers — Thu, 13 Jan 2022 15:55:20 GMT

Similar issue on my end. I have been publishing a series of layers to ArcGIS Online over the past week from what was ArcGIS Pro 2.8. I upgraded to 2.9 and to the 2.9.1 patch and now I cannot upload any layers. I have several different types, but the one I am most concerned about is a county-level polygon layer for a single state. Confirmed that it gets stuck on "uploading service definition" for more than one AGOL organizational account. As others have described, mine just keeps "uploading service definition" until it times out around 30 minutes and says simply that it failed to upload the layer.

Re: Troubleshooting process for uploading to ArcGIS Online

AMoyers — Thu, 13 Jan 2022 15:49:24 GMT

@Anonymous User , I missed that you were having issues with 2.8 too. Maybe it really is an AGOL issue with some ironic timing for some.

Re: Troubleshooting process for uploading to ArcGIS Online

ChadLandgraf1 — Thu, 13 Jan 2022 15:56:56 GMT

I was just able to publish a layer and table. Maybe the issue is resolved?

Re: Troubleshooting process for uploading to ArcGIS Online

AMoyers — Thu, 13 Jan 2022 16:03:05 GMT

Yes, it looks like it is working again on my side. There were a bunch of failed service definitions that ended up being published at once from the backlog too.

Re: Troubleshooting process for uploading to ArcGIS Online

mattkramer — Thu, 13 Jan 2022 16:06:18 GMT

I got something published as well, hopefully things are resolved.

Re: Troubleshooting process for uploading to ArcGIS Online

DonCavinessGeo — Thu, 13 Jan 2022 16:39:16 GMT

Looks like it is working again! Thanks Esri!