topic Dashboards not loading for Admin account in ArcGIS Online Questions

Dashboards not loading for Admin account

MatthewSmith18 — Thu, 16 Dec 2021 15:25:53 GMT

2 administators in 2 different organizations are not able to load dashboards on their account. The administators are teachers and cannot load their dashboards or others dashboards. The students who are publishers are able to view their and other's dashboards.

For the administators, the dashboards appear as a black screen.

Re: Dashboards not loading for Admin account

jcarlson — Thu, 16 Dec 2021 15:43:55 GMT

That sounds very strange. Possibly related to the recent update to AGOL?

Have the admins tried to Shift+Refresh the page? Or clear their browser cache? And is this consistent across different internet browsers?

Re: Dashboards not loading for Admin account

MatthewSmith18 — Thu, 16 Dec 2021 15:54:39 GMT

Different browsers does not solve the problem, clearing cache and refresh dashboards still not loading.

Re: Dashboards not loading for Admin account

jcarlson — Thu, 16 Dec 2021 15:56:24 GMT

Any chance the dashboards are public? And are all the users using the same link to access the dashboard?

Re: Dashboards not loading for Admin account

Anonymous User — Thu, 16 Dec 2021 17:55:36 GMT

Hi @MatthewSmith18 - here's what the Dashboards team recommends for troubleshooting. I know you reported trying a different browser already, but if it was Edge it's likely it will have the same issue.

Disable (or remove) ALL browser extensions in any Chrome browser that is problematic -> Clear cache -> Re-load dashboard
Incognito tab
Different browser (Firefox)

If these steps are not enabling admins to view the Dashboards, let me know and I can get a Support case started for you so that an analyst can take a closer look at the issue.

Thanks,

-Peter

Re: Dashboards not loading for Admin account

MatthewSmith18 — Thu, 16 Dec 2021 19:01:55 GMT

I tried incognito, different browser and disabling the browser extension I am able to. Our computers are managed by school system, so we have some extensions that are added and cannot be removed.

I tried it on my personal computer and the same dashboards seem to work just fine.

Re: Dashboards not loading for Admin account

Anonymous User — Thu, 06 Jan 2022 23:04:54 GMT

Thanks @MatthewSmith18 - if you are able to isolate which extension is causing the issue I would be interested in passing that on to the team.

Re: Dashboards not loading for Admin account

MatthewSmith18 — Mon, 10 Jan 2022 14:59:11 GMT

I was not able to determine if it was an extension issue. Tech support was not able to determine the application, it just started to work again.

Thank you for your help