topic Re: Error: Unable to open the map because the basemap is not available. in ArcGIS Online Questions

Error: Unable to open the map because the basemap is not available.

TylerT — Tue, 23 Nov 2021 14:51:30 GMT

Greetings,

I'm getting this error in AGOL with any basemap I select. Where are can the Administrator's basemap configurations be found? I am the administrator and just need specific location of the setting. Or, is there a deeper issue that somebody else has experienced.

Thank you,

Tyler

Re: Error: Unable to open the map because the basemap is not available.

Robert_LeClair — Tue, 23 Nov 2021 22:54:07 GMT

In researching this error message, I found a few things:

Was there a recent implementation of security software in your org? If so, you would need to implement an exception to allow ArcGIS Online certificate as the default basemap coming from ArcGIS Online.
Was a user role created? Does it allow the users to view content shared through the org's groups?

Hope this helps!

Re: Error: Unable to open the map because the basemap is not available.

TylerT — Wed, 08 Dec 2021 18:59:54 GMT

Well, mystery solved. ESRI blocked my IP. Issue resolved!

Thank you.