topic Re: Why is the scroll wheel zoom in so far now on ArcGIS Online? in ArcGIS Online Questions

Why is the scroll wheel zoom in so far now on ArcGIS Online?

DanielMesserich — Thu, 21 May 2020 13:42:45 GMT

I am not sure when it began, but every ArcGIS Online portal I visit the scroll wheel zooms in extremely too far. Is there a setting I need to change? I notice this in Chrome , Edge, and IE.

Thanks,

Dan

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

ScottKiley — Wed, 14 Apr 2021 20:35:47 GMT

I have a user experiencing this same issue.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

Anonymous User — Wed, 14 Apr 2021 23:20:41 GMT

Hi @ScottKiley and @DanielMesserich ArcGIS Online did update last night and I suspect what you are seeing was introduced in the update. However, I tested this in Online and in an older Enterprise Portal and am seeing the same, regular scroll wheel behavior in each when zooming in and out in a web map.

Is the issue reproducible with all basemaps? Are you able to share the specs of the mouse? It would be great to get a Support case started so an analyst can take a closer look at this - if you email me at pklingman@esri.com I'll get that started for you.

Thanks,

-Peter

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

ScottKiley — Thu, 15 Apr 2021 14:30:26 GMT

Thanks for the heads up @Anonymous User. I did know that ArcGIS Online was update yesterday, but the problem for me started happening about a week ago. Strangely it isn't happening today.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

Anonymous User — Fri, 16 Apr 2021 19:00:55 GMT

Thanks @ScottKiley - if it returns and I can replicate it on my end I'll make sure to get a bug logged.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

martinislacker — Fri, 23 Apr 2021 16:21:29 GMT

This has been driving me nuts long enough. ArcGIS Online is the ONLY mapping application where when i zoom using scroll wheel the zoom doesn't stop. It either keeps going all the way or all the way out. It is so frustrating because I forget that it doesn't work. I use a Logitech Ergonomic mouse. I use MapBox, Google, etc....only ESRI ArcGIS has this issue. Does anyone have a suggestion? Thanks!

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

GISCleanteq — Fri, 21 May 2021 04:44:00 GMT

I was also having the same issue with AGOL and a Logitech mouse. I swapped to another mouse and the problem disappeared.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

CharlottePeters95540 — Thu, 16 Sep 2021 22:02:36 GMT

Hi,

I was having this same issue with just AGOL. I'm using a Logitech M585 mouse which comes with a Logitech Options app that is installed on my computer. In the app, there is an option to disable smooth scrolling. With smooth scrolling disabled, I can now scroll in AGOL in increments with the mouse wheel.

I don't see a smooth scrolling option in the Windows OS mouse settings.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

wayfaringrob — Mon, 01 Nov 2021 22:05:47 GMT

That smooth scrolling setting is awful all around! Unfortunately, I have it disabled and experience a similar issue - whether I scroll in or out, the map pans to the southeast and zooms out.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

ElsaSexton — Mon, 08 Nov 2021 22:15:52 GMT

I was having the same issue, using a Logitech MX Vertical mouse. Issue only occurred within AGOL. I disabled smooth scrolling (in Logitech Options app), and now incremental zoom seems to be working normally. Thankful I found this thread. I had to give a presentation using an AGOL app before I found the solution. That was super frustrating!

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

wayfaringrob — Wed, 17 Nov 2021 00:58:07 GMT

Update: In my case, a refresh of the Firefox browser helped. I wasn't having the issue in Chrome or Edge.

Settings>Apps & Features

Locate "Firefox" and select "Uninstall"

It will ask if you'd like to refresh instead. It will take some time and appear as though it is stuck for a while. Let it run. You'll still be signed in and still have all your bookmarks etc.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

wayfaringrob — Wed, 17 Nov 2021 00:59:10 GMT

I was about to have to do that as well, but I pictured myself swearing at it too much...crisis averted!

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

JohnPickett1 — Sun, 21 Nov 2021 21:21:48 GMT

Thank you!

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

wayfaringrob — Thu, 16 Dec 2021 18:56:36 GMT

My problem was a little different - posting in case anyone has the same issue. Whenever I zoomed in or out on a newer ArcGIS Online map (older ones seemed to work fine), it would zoom out and to the southeast. I thought it was fixed by reinstalling/refreshing Firefox, but it came back. I eventually found that an extension was installed - Logitech Setpoint. Turning that off finally got rid of the problem.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

JohnConnor01 — Tue, 29 Mar 2022 21:27:16 GMT

For anyone who might come across this issue - My fix was to search Logitech in Windows programs and there was a Logitech software... Go through the install process and there will be an option towards the end of installation called Smooth Scrolling - make sure to disable it. Worked like a charm.

Re: Why is the scroll wheel zoom in so far now on ArcGIS Online?

BillFox — Wed, 20 Nov 2024 18:56:50 GMT

we just ran into this with Enterprise 11.1 after swapping out a desktop's mouse/keyboard

disabling that option in the installed logitech software fixed it immediately

Thank you