topic Re: Updating User types in ArcGIS Online Questions

Updating User types

RajaieIssaid — Sat, 31 Jul 2021 14:00:52 GMT

I already updated my organization user type, but when I open ArcGIS online and try to open the organization the browser stuck on this status for more than day.

Re: Updating User types

DrVSSKiran — Sat, 31 Jul 2021 18:20:02 GMT

Hi,

Clear your browser cookies and browser history data first. Restart the system and try it again.

Thanks

Re: Updating User types

RajaieIssaid — Sun, 01 Aug 2021 07:01:18 GMT

Unfortunately this way didn't solve the problem, Any other solution please?

Thanks.

Re: Updating User types

DrVSSKiran — Sun, 01 Aug 2021 07:13:46 GMT

Which Browser are you using?

Re: Updating User types

RajaieIssaid — Sun, 01 Aug 2021 07:40:05 GMT

I used Google chrome and Microsoft Edge.

Re: Updating User types

JayantaPoddar — Sun, 01 Aug 2021 19:54:10 GMT

Could you reproduce the issue in a different machine?

If yes, contact Esri Technical Support. They might be able resolve it from their end.

Re: Updating User types

ChristopherHeiny — Sun, 01 Aug 2021 22:55:09 GMT

Same problem here. I have ArcGIS for personal use. When I login to AGOL, I get the same message box as in the original post that hangs. And, there's a popup in the upper right of my browser window (Chrome) that says "Unable to apply this update automatically".

I have also tried different browsers, cleared my browser history, cookies, cache, etc., restarted my computer, and unplugged and plugged it back in (joking on the last one). No change...

My company has separate license and there have been no issues with those accounts. So maybe this is just limited to the personal use accounts.

Please post if there is resolution to this. Hopefully, that will also fix whatever I'm experiencing too.

Thanks

Re: Updating User types

DrVSSKiran — Sun, 01 Aug 2021 23:47:54 GMT

I am using the personal use license and never faced this issue.

Drop an email to esri support desk, they will reset the user id. I hope after reset your problem will be resovle.

Re: Updating User types

bhariadi — Mon, 09 Aug 2021 04:36:30 GMT

Hi RajaieIssaid,

Have you solved this problem? I also face same problem with you after click "Update User Type" button. I do not know how to solve. I am using Chrome and already cleared my browser and cache history, restart the system, and the problem still persistent.

Please tell me how to solve this problem.

Thank you very much in advance.

Re: Updating User types

bhariadi — Thu, 12 Aug 2021 04:02:36 GMT

Hi,

Have you solved this problem?

Thanks

Re: Updating User types

ChristopherHeiny — Thu, 12 Aug 2021 13:26:49 GMT

Turns out my problem was with having my ArcGIS pro license checked out for off-line use. I deselected this option in ArcGIS Pro and I was able to successfully complete the Update User Type when signing into ArcGIS Online.

See if this is works for you too

Re: Updating User types

bhariadi — Fri, 13 Aug 2021 09:55:17 GMT

I just followed the step to unchecked the off-line used. Sadly, it was not solving my problem.

Finally, I raised an email to Esri support and get a response. After they did investigation, they said that my ArcGIS Online account has BUGS and will inform ASAP if the BUGS have been fixed. I am still waiting for the information right now.

Re: Updating User types

bhariadi — Fri, 15 Oct 2021 09:27:00 GMT

Hi,

I already solved this problem after ESRI team fixed the BUGS. Finally I can update my organization user type.

Re: Updating User types

NicholasEvans — Tue, 13 Dec 2022 14:47:06 GMT

Hello i am encountering the same problem and cannot fix it could to explain how you fixed this?