topic Re: Cannot View Credits in ArcGIS Online Questions

Cannot View Credits

robertlcsailo — Sun, 27 Jun 2021 12:52:13 GMT

I have an Organisation account in AGOL created way back in Feb 2016. Before I could see my Credit status in the Organisation tab. A few weeks back this feature was missing and I cannot view my Credits. Is this feature not shown when Credits are used up or is it because of updates made in AGOL. Please help.

Re: Cannot View Credits

JayantaPoddar — Sun, 27 Jun 2021 15:15:01 GMT

Do you see the Organization tab when you logged in to ArcGIS Online?

If you don't, maybe your organizational account has expired, and is now converted to a public account.

If you see the Organization tab, but don't see the Credits (Organization > Overview), you may need to check if you have the Administrator role in your organization.

You may also check if you can see the credits details in Status tab (Organization > Status).

Re: Cannot View Credits

robertlcsailo — Wed, 30 Jun 2021 08:32:59 GMT

Thanks for the reply. Yes, I do have the Organization tab.

The overview tab shows only status of Members but no credit info.

The Status tab under Organization also does not show Credit info.

Re: Cannot View Credits

JayantaPoddar — Wed, 30 Jun 2021 08:49:49 GMT

Looks odd.

The Credits info. should be available, even if all credits are consumed.

It's time to contact Esri Technical Support. Maybe they can fix it from their end.