topic Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG?? in ArcGIS Online Questions

Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

BrantCarman — Wed, 17 Aug 2016 20:58:18 GMT

I have multiple feature services published to ArcGIS Online that contain more than one layer. I often add this data to ArcMap straight from ArcGIS Online in order to perform local edits. I've noticed with some of my services that I only see layer 0 when I add the data to ArcMap, which is a pretty big nuisance, because with these services I can only view and perform edits to layer 0 in ArcMap. Any other layers just don't show up in the table of contents (i.e. 1,2,3, etc).

As I mentioned, this only occurs with some of my layers. The only difference that I can see between the services that experience this issue and the ones that don't: Services that only show layer 0 in ArcMap were published with symbolgy that is attribute based rather than feature only; specifically, layer 0 is symbolized based on attribute data, and all other layers are "feature only" symbology.

My services that are published with all layers symbolized as "feature only" seem to function correctly when brought into ArcMap.

At this point I'd like to think that I'm onto a bug:

If you publish multiple layers to a FS on AGOL, and the symbology for layer zero is attribute based, it appears that layer 0 is the only layer that makes it down to ArcMap for local viewing/ editing when added from AGOL.

Has anybody else experienced this?

Thanks.

-Brant

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

Anonymous User — Tue, 23 Aug 2016 18:35:59 GMT

Hi Brant,

I have not been able to reproduce the same behavior you are describing yet. I have published a hosted feature service to ArcGIS Online with the following symbology for one of the layers:

When I pull the service into ArcMap it is the first layer and it shows up with the name displayed and the second layer which is symbolized as Features > Single symbol displays as expected. I have a few questions:

- Are you using Categories > Unique values , many fields to symbolize the data?

- What version of ArcMap are you using?

- Are any of your services where this issue reproduces shared publicly?

We may need to open a support case for this question, if we decide a support case is the best route I can assist in getting that created for you.

Thank you,

Katie

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

BrantCarman — Fri, 26 Aug 2016 21:37:47 GMT

Hi Katie,

Here are my symbology settings for layer 0:

- I am not using many fields.

- I had been using 10.3, but have recently installed 10.4.1 and am experiencing the same issues.

- These services are not shared publicly.

I have 3 other layers that are part of this FS, all of which have symbology that is set to empty/ invisible. I should also mention that these layers are all housed in the same GDB and I have 3 relationship classes that relate each layer back to layer 0:

After publishing the above setup to a hosted FS, layer 0 is the only layer that I see when I add the data to ArcMap from AGOL:

I have another FS that is set up very similar, except that all layers are using feature only symbology, and that FS displays all layers when brought into ArcMap from AGOL.

A support case sounds like a good idea.

Thanks for your help Katie.

-Brant

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

BrantCarman — Tue, 30 Aug 2016 17:22:40 GMT

Katie,

I believe I've figured out my problem. When I published the FS, the only layer that was turned on was layer 0. The other layers are still published with the FS and show up in AGOL, but for whatever reason, they do not show up in ArcMap when added to an MXD from AGOL. I tried publishing my FS with the other layers turned on, and they seem to show up in ArcMap just fine now. Still seems like a bug to me, but at least I know how to avoid it now!

Thanks for your help.

-Brant

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

MauriceLapierre1 — Tue, 06 Dec 2016 16:31:31 GMT

I am experiencing the same issue. Adding data from ArcGIS online to ArcMap and only getting one layer out of 5. Alternatively connecting to My Hosted Services and dragging the FS into ArcMap works. All 5 layers are added to ArcMap this way. Although this option does not appear to be available to someone with "user" level access. The work around was to save the FS to a layer file and send that layer file to the end user to add to ArcMap. And this seems to happen after managing the FS layers symbology in ArcGIS online web map. Seem's like a bug to me too.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

Anonymous User — Fri, 09 Dec 2016 18:43:51 GMT

Hi Maurice,

How are you adding the service to ArcMap when it doesn't work? I see you say it works as expected if it is dragged in from the ArcCatalog window > My Hosted Services.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

DanielleKulas — Fri, 10 Mar 2017 15:55:03 GMT

I'm also experiencing the issue that Maurice describes. When adding the service to ArcMap via the feature service's details page or through my content with the 'Open in ArcGIS Desktop' option, only the first layer of my feature service of three layers shows up. If I go through My Hosted Services, all layers come into ArcMap fine, but as Maurice says other users won't have access to that option for services hosted by myself.

I did some testing on a Feature Service of mine that did not previously experience this issue and noticed that after adding a field to the attribute table of a layer in the webmap in ArcGIS Online, then adding the feature service to ArcMap, I was able to replicate the issue. The other posters reference symbology issues but I believe my issue has more to do with a schema change after originally publishing of the Feature Service.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

KellyGerrow — Fri, 10 Mar 2017 23:17:05 GMT

Hi Danielle,

I suggest contacting Support Services regarding this issue. Here is a similar sounding bug, but yours seems to be different: BUG-000098263: Adding a hosted feature service in ArcMap using the ..

-Kelly

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

DanielleKulas — Mon, 13 Mar 2017 13:14:00 GMT

Thanks!

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

KellyGerrow — Mon, 20 Mar 2017 16:29:55 GMT

Hi Danielle,

Thanks for contacting Support. IT looks like the issue that you ran into is the following bug: NIM104467: Multiple feature classes published as a hosted featu..

The following workaround can get you up and running while this is investigated:

Add the feature service to ArcMap from the Catalog window and multiple features get added: 1. Open ArcMap > Sign-in to ArcGIS Online. 2.Go to Catalog window > Click the ‘+’ sign beside ‘My Hosted Services’ > Drag the feature service.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

DanielleKulas — Tue, 21 Mar 2017 14:53:14 GMT

Yup, thanks, it was definitely logged as a bug! The other workaround we found for users that need to access the data but don't own it and thus can't add via 'my hosted services' is to save the feature service in a web map, then open the webmap in ArcMap.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

Anonymous User — Thu, 08 Mar 2018 19:24:27 GMT

I just came across this same issue. I did some testing and found that it was only when I changed the configuration on individual layers within the hosted Feature Layer that "Open in ArcGIS Desktop" would only load the first layer.

To test, I published a new Feature Layer that included four layers. Initially opening in Desktop showed all layers and worked fine. I went into the Feature Layer settings page and changed some things on the Overview tab - still fine. On the Settings tab I enabled edit tracking, optimized layer drawing, and allowed export - still opened correctly in Desktop. Then I went into the Visualization tab and configured the popup for one of the layers. After saving the layer, "Open in ArcGIS Desktop" now displays just the first layer in the hosted Feature Layer.

Re-publishing and overwriting the existing Feature Layer doesn't seem to fix the issue. I'm just getting this project set up, so I'm going to modify the layers in my mxd and publish a new Feature Layer.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

deleted-user-yMSQSHvui0e5 — Wed, 16 May 2018 23:37:36 GMT

Is there any planned update for this issue? Seems like a fairly significant shortcoming. Essentially our users can't use layers in ArcMap if they were published with more than one feature class (which is most)

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

MikeSautkulis — Mon, 25 Jun 2018 18:44:16 GMT

I just came across this bug today. The workaround listed doesn't work since the service doesn't appear in My Hosted Services if the user is not the owner or the service is shared only with a group within an organization. Anybody have a solution to this?

Is the solution really to only publish Feature Services with a single layer in them if the end user is going to be using them in ArcMap?

ArcGIS Desktop 10.6

Version: 10.6.0.8321

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

Anonymous User — Tue, 26 Jun 2018 20:10:25 GMT

The following bug has been marked as In Product Plan:

BUG-000098263: Adding a hosted feature service in ArcMap using the ..

If you are experiencing this issue and you would like to receive updates on the status through your My Esri account please contact support and request to be attached.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

DanielleKulas — Thu, 28 Mar 2019 17:39:03 GMT

Thanks for the update. I see the ticket was modified 3 days ago, as well as the one for https://support.esri.com/bugs/nimbus/TklNMTA0NDY3. I've been spending hours this week republishing data with very minimal schema changes so as to avoid this issue for our public facing datasets, would be nice to know if the fix will be nearer term vs. longer term. Is there any kind of timeline for the product plan?

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

JeremyL — Tue, 04 Jun 2019 21:52:35 GMT

I have the same problem with only the first layer of an AGOL Feature Service being added to Arcmap 10.6 using the Add Data button. The workaround noted in the bug that Danielle

mentioned at : https://support.esri.com/bugs/nimbus/TklNMTA0NDY3 where you edit the JSON via the ArcGIS Online Assistant worked for me. The "Data" window mentioned can be hard to find depending on your browser - you may need to scroll down till you see it. It appears to work for users who are not the owner of the FS as well.

Thanks - it would be great to get this fixed.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

I_AM_ERROR — Tue, 11 Jun 2019 20:03:41 GMT

Hi, curious if there is any update to this?

Thanks

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

DanielleKulas — Mon, 12 Aug 2019 20:03:19 GMT

Thanks, the ArcGIS Online Assistant workaround is good to know! Always scary to me to edit the JSON but I did it on a test dataset and everything appears as it should.

Re: Only see layer 0 in ArcMap when adding data from ArcGIS Online. BUG??

KorinMiles — Wed, 04 Sep 2019 18:37:51 GMT

A workaround that I have used is to create a layerfile off of your feature service and share that with other users. Then they can add the layerfile to their map and it will function normally. Of course, the person who owns the service will have to be the one to create the layerfile.